3.3
223 reviews
Other Insurance Companies:
  • Average: 3.4
  • High: 5.0
Type:
Car Insurance Companies, Home Insurance Companies, Travel Insurance Companies
AAA-Auto Club

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AAA-Auto Club
 
3.3

(based on 223 reviews)

Ratings Distribution

  • 5 Stars

     

    (92)

  • 4 Stars

     

    (33)

  • 3 Stars

     

    (16)

  • 2 Stars

     

    (13)

  • 1 Stars

     

    (69)

61%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
    •  
    • Available Plans:
    •  
    • Affiliation:
    • I received a sample (12), I am an employee or otherwise affiliated with the brand (5)

Most Liked Positive Review

 

Doesn't compare with any other Auto Insurance Company

My family has been protected with AAA insurance for over 12 years. You can't compare their rates and services with any other company. I have looked at other insurance comparisons and they can't even...Read complete review

My family has been protected with AAA insurance for over 12 years. You can't compare their rates and services with any other company. I have looked at other insurance comparisons and they can't even touch AAA so they don't put them on with the other companies that they compare their rates with. I usually pay my insurance in full when due, but they have other plans and financing and their rates are yearly not every six months like most companies. We filed a claim for a fender bender my husband was in and they sent us to their repair shop and had a new fender replaced within a few days. I have found their roadside service to be excellent and have never had to wait more than 30 minutes. Of course in LA county during rush hour times you should expect to have to wait because of all the accidents on the local freeways, but they do their best to be their for you. The first thing they ask when you call is "Are you in a safe location?" I really appreciate that kind of caring.

VS

Most Liked Negative Review

 

The one time I really needed them they weren't there.

I needed them at 11pm one night. I called I was told 1 hour for a tow. One Hour later no tow truck. Called back I was told 45 minutes. 45 minutes later...Read complete review

I needed them at 11pm one night. I called I was told 1 hour for a tow. One Hour later no tow truck. Called back I was told 45 minutes. 45 minutes later no tow truck. I have written them multiple complaints and have gotten no response. So I decided not to renew my membership it is a waste. I had them for over 6 years and the one time I needed them I never got a tow. The best part is that I was in my own county which means I had priority...I wonder how they treat people from outside of their own county.

Reviewed by 223 customers

Displaying reviews 1-10

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1.0

Auto insurance

By 

from Fairlesshills , PA

Comments about AAA-Auto Club:

I was aaa auto insurance member from last 3year and pay by annually in full recently I added my wife in insurance they told it will be come in next bill because I have to renew my insurance in 2 months but before that they cancel my insurance saying that you didn't pay for additional drive I already paid full till may but they cancel it in March and said you have to write again whole application and they charge me tripal amount because I start it again whole application everything is new so they charge me 900$ per month for 2 car even not full insurance liability for my 1 car that's rediculas they don't like to take care of loyal customers. Even it's their fault

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
1.0

If You like Getting The Run Around.....

By 

from Huntsville AL

Comments about AAA-Auto Club:

My car that I purchase that day was damaged by a AAA service provider on DEC 21 2017. It is now March 2018 and still not resolved.

  • Affiliation:
  • I received a sample
 
5.0

Fantastic.

By 

from Waxhaw, NC

Comments about AAA-Auto Club:

I had a loose battery cable and my car wouldn't start up. I called for a tow truck, and the driver, Charles was very helpful and informative and ended up helping me fix my problem and ended up not even needing it towed in the end. He made sure my car would start up again and made me test drive it before he would leave me alone with it. He made me feel so much better about my car problem and was instrumental in fixing it.

  • Affiliation:
  • I received a sample

(3 of 4 customers found this review helpful)

 
1.0

Unprofessional

By 

from Los Angeles, ca

Comments about AAA-Auto Club:

The tow truck driver was very kind and helpful. This complaint is not about him it is about The service I received fromAAA. My car was towed earlier today from my breakdown location to a mechanic shop.However,where the tow truck driver parked it, it was inaccessible to the mechanic shop.I called to see if they could get the tow truck to move it in wave the service so it would not count as one of my tows and the AAArepresentative refused to allow that.I feel that this is absolutely the most unprofessional way to handle the situation.It was obviously not my fault where the tow truck put the car, he should have known to put it in a place that was accessible to the mechanic if he was dropping it off for the mechanic.The fact that it was not put in an accessible place should be enough to get a complementary tow order to correct The mistake.The whole point of getting the car towed to the place it was, was so that the mechanic could get to it.I am very unhappy with the way this was handled

(2 of 2 customers found this review helpful)

 
1.0

I would not buy this product again.

By 

from Miami, FL

Comments about AAA-Auto Club:

Very disappointing. Maybe a good company if they hired some people.
Not the same company I have been dealing with for sixty years.
No empathy, no consideration.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
5.0

Great road side assistance and more...

By 

from Ohio

See all my reviews

Comments about AAA-Auto Club:

I had AAA a little over a year now. Being a AAA member is great. The benefits are awesome. If I ever had a flat or get locked out of my car all I would have to do is call AAA and they will come help me out. Not only do they have road side assistance, but they have other great benefits as well. I can order event tickets at a discounted price. I can shop online at some of my favorite places to shop and receive 10-25 percent discount off my order! I can also order food at restaurants and if I show them my AAA card I will receive 10% off of my bill. I encourage everyone that doesn't have AAA to go get it, because the benefits are amazing.

(5 of 5 customers found this review helpful)

 
1.0

AAA WOULD NOT BRING GAS TO ME

By 

from Punta Gorda Florida

Comments about AAA-Auto Club:

I ran out of gas on the Florida 275 Highway and called AAA they said it would be there in an hour I waited 3 hour and only because the Highway Patrol took pity on me did I get gas. Don't sign up with AAA they don't live up to their commitments.

 
5.0

Best costumer service

By 

from Raleigh nc

Comments about AAA-Auto Club:

My car broke down the other day and I called aaa and they were so punctual! My technician was named idresa lee and after dealing with him I could not not write a good review! Best subscription ever

(2 of 2 customers found this review helpful)

 
1.0

I would not buy this product

By 

from Huntsville, AL

Comments about AAA-Auto Club:

AAA Autoclub insurance sucks. Took them 2 weeks after a wreck with their insured to acknowledge me. Had to end up going with my insurance to pay for my car after their insured totaled it. Bad customer service. Claim adjuster, Lauren Thomas, won't answer her phone.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(2 of 5 customers found this review helpful)

 
5.0

Great Job Driver JB# 177 For Your Great Work!

By 

from indianapolis, Indiana

Comments about AAA-Auto Club:

I want to thank AAA Hoosier Motor Club and driver JB # 177 that assisted me today. JB # 177 came out and helped me very fast and he got my car towed very quickly, he loaded the car in no time took my car home and beat me there, This driver mentioned was incredibly fast and friendly and went above and beyond his duty. Thank you again aaa, JB #177, ,I mean this guy was very friendly and very helpful, i mean i couldnt believe it. i mean the response time was like phonominal! I definelty see why AAA has hired this guy to not only work for their company but to represent them. This Guy should be training all the AAA drivers how to be just like him. Great Job JB# 177 and keep up the Supper Great Work......... I'm more than satisfied with serviceI want to thank AAA Hoosier Motor Club and driver JB # 177 that assisted me today. JB # 177 came out and helped me very fast and he got my car towed very quickly, he loaded the car in no time took my car home and beat me there, This driver mentioned was incredibly fast and friendly and went above and beyond his duty. Thank you again aaa, JB #177, ,I mean this guy was very friendly and very helpful, i mean i couldnt believe it. i mean the response time was like phonominal! I definelty see why AAA has hired this guy to not only work for their company but to represent them. This Guy should be training all the AAA drivers how to be just like him. Great Job JB# 177 and keep up the Supper Great Work......... I'm more than satisfied with service

  • Affiliation:
  • I received a sample

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