3.2
972 reviews
Other Cell Phone Providers:
  • Average: 3.3
  • High: 5.0
AT&T Wireless

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AT&T Wireless
 
3.2

(based on 972 reviews)

Ratings Distribution

  • 5 Stars

     

    (200)

  • 4 Stars

     

    (291)

  • 3 Stars

     

    (190)

  • 2 Stars

     

    (110)

  • 1 Stars

     

    (181)

63%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Call Quality:
    •  
    • Coverage:
    •  
    • Plan Options:
    •  
    • Features:
    •  
    • Customer Service:
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    • Affiliation:
    • I received a sample (51), I am an employee or otherwise affiliated with the brand (17)

Most Liked Positive Review

 

Good Customer Service, HIGH rates!

I have been an AT&T Wireless customer for many many years now and I can confidently say that they have one of the best customer service and staff in the country. Over the...Read complete review

I have been an AT&T Wireless customer for many many years now and I can confidently say that they have one of the best customer service and staff in the country. Over the years, I have had numerous issues with AT&T Wireless but the customer service dealt with all of them very efficiently and in a professional manner. The service is quite good too. Although I won't say it is the best because I have had issues with the LTE connection when I am out of my area or traveling etc but compared to a lot of other service providers, AT&T Wireless has good service. It is definitely not the fastest 4G network in America as advertised, but AT&T still offers a great LTE experience. After mentioning the Pros, the biggest Con for me is the HIGH rate plans. They don't have sufficient plans to choose from that would suit different needs. Their plans are quite a bit more expensive than other alternatives available in the market.

VS

Most Liked Negative Review

 

ATT- BEWARE PHONE SERVICES and BILLING

**Folks please beware if you are an ATT customer-formerly Cingular**.I sure wish cingular would not have sold me out to ATT.If you read this and have a recommendation for a good phone...Read complete review

**Folks please beware if you are an ATT customer-formerly Cingular**.I sure wish cingular would not have sold me out to ATT.If you read this and have a recommendation for a good phone company please tell meyour point of view !Yesterday I received a "courtesy call" from ATT telling me both of my phones werebeing turned off immediately ! they said I owed two months on my cell & home phones.I also have my 82 yr. old Mother on the Family Cell Plan.ATT Courtesy caller was rude, did not even verify my account info when I told the lady shewas making a mistake-she got irate at me ! After I realized I was in a shouting match with her I demanded a Supervisor that could give me a Fax number to show proof of payment. After being on hold for 15 min. and transferred several times-each time another 10 minute holdFINALLY a Supervisor that was professional and very apologetic telling me I had been a customer since 1996 (actually 1989-their records don't go back that far) without changing my number or ever having services shut off. CINGULAR WAS WONDERFUL !Ha Ha 1989 that is when a Cell Phone weighed 2 lbs.and you had to carry it around in a bag.ATT is TERRIBLE -they are also doing this to many other people I know that haveexcellent payment records. While they threaten you they ask you to buy other services !To correct this situation it took several hours of being on hold and passed from Serv. Rep to Service Rep. Thank God I bank online and could print confirmation numbersof all six payments that I had indeed made on time.Please help me find a new Phone Company....Any suggestions ?

Reviewed by 972 customers

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1.0

Bill is different every month

By 

from Rochester Indiana

Comments about AT&T Wireless:

Every single month our bill is different .... dont go with att ...... they lied that I had unlimited hotspot too.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
5.0

By 

from Jackson, TN

Comments about AT&T Wireless:

...

 
1.0

WILL ROB YOU BLIND

By 

from Dayton, OH

See all my reviews

Comments about AT&T Wireless:

I will NEVER do business with AT&T again. Because a sales rep at an actual AT&T store messed up my cell phone, internet and cable bundle, I ended up paying thousands more then what I was originally told. All they could tell me was that there was nothing they could do. What a joke!!!!

 
3.0

Ok provider...but service could be better

By 

from Norwich, NY

Comments about AT&T Wireless:

I have been with AT&T for over a year now...my husband and I both have service through them...they are a little expensive...and their service could be alot better....I live in a rural area and service is spotty at times...with all the money they have they need to get more towers up and have a better coverage area.

 
1.0

Need To Read Full Service Agreement

By 

from Newbern, Tennessee

Comments about AT&T Wireless:

AT&T installed a triple lay package in our new home. All went well fort he excpetion of the internet services. The internet services which we paid for were 35 megabytes and we only receive 18 because the location in which we live. Also, the company wouldn't provide us with a wireless extended router to make sure that we received full services all over the home. The internet services are limited to certain parts of the home and AT&T won't take responsibility towards the customer of providing a router to the customer for better and stronger reception. The television and the phone services are fine but the phone services is VOIP only and no a landline. This poses an issue for consumers applying for services online because some services such as Google Ads will not allow consumers to utilize these VOIP service numbers. I'm truly dissatisfied with this company. We've used AT&T in the past and BellSouth before then and we've never experienced these sort of issues. Totally dissatisfied. Unfortunately, they're the only company which will provide services in this location which causes us to be subject to their terms and conditions.

 
3.0

Ehh

By 

from Chicago IL

Comments about AT&T Wireless:

I've been with att for a long time, their service is great but the price could be a little expensive.

  • Affiliation:
  • I received a sample
 
4.0

I will stay with this service for a while longer

By 

from Tulsa, Oklahoma

See all my reviews

Comments about AT&T Wireless:

I have been a customer with at&t for 5 year's. I love the cell service coverage. I am having trouble with a good sturdy phone.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
1.0

WOrst company ever

By 

from wichita ks

Comments about AT&T Wireless:

I was a costumer for 2 days til I got my bill and realized We were completely lied too! Our bill was only suppose to be $250 and was 1600.... Back to Verizon we go!

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
5.0

Very satisfied

By 

from Morgantown wv

See all my reviews

Comments about AT&T Wireless:

Have had AT&T forever now and am very satisfied with them never have a problem with customer service or upgrading my phones.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
5.0

Read this if you are about to do international travel.

By 

from Detroit MI

Comments about AT&T Wireless:

ATT has a great program that allows you to 'take' with you your plan when you travel to many counties around the globe. The trick is you have to call and activate it prior to travel. Once activated it will charge you $10 for each 24 hour period you use your phone. If you don't use it, you don't pay for it. Very nice to have full use of your plan when going abroad.

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