I have been an AT&T customer for more years than I'd like to admit. Decades, actually. After today's attempt at cheating me, I may finally leave them. Specifically, I called to ask if they have any senior plans similar to T-Mobile's--thus the agent knew I'm a senior (which too many ill-minded people think can easily be ripped off, unfortunately). After the woman responded that they had no equivalent plan she said "your plan says you're eligible for a free iPhone 6s." I asked why would I want to downgrade from my iPhone X? We talked, and based on answers to me very pointed questions, she promised me she could send me the phone "at no cost to me" except sales tax. When I told her I'm in a no tax state she confirmed (after supposedly talking with her boss) she'd send the phone at absolutely no cost to me. I asked if I had to activate it or if I could keep it as a non-activated phone. She confirmed the latter. So I said, fine, send me the phone. A short while later I got an email which had a link for me to confirm the "order" (which was not an order--she promised to send me a free phone, period). In reading through that email, if I agree to the shipment, they will activate my phone automatically in seven days, billing me $499.99--hardly the "free phone" that need not be activated the agent promised she'd send me. There were further points in our discussion which assured me 100% this was purely a gift, not something I'd have to pay a penny for, but I won't detail them all here. Rather, I'll be on the phone with AT&T Corporate tomorrow to find out why they're allowing their call centers to try to scam long time senior citizen customers. Beware!