Overall this is a great toaster that will last you for a very long time. We use this almost daily and have had it for close to 10 years. Black and Decker has made a real solid piece with this toaster. It just lately has been toasting slightly unevenly but I for sure got my money out of this purchase. It has a bagel setting which is nice so you only toast the one side and the knob goes from light to dark with all the settings in between. Toasting Evenness After 10 years it's just now getting a little uneven in toasting. Up until the last few months it's been a great toaster and toasted very evenly. Safety As with any appliance it's only safe if you follow safety protocol. Never ever stick anything metal or your fingers in the toaster if it's plugged in. If something gets stuck unplug it first. Ease of Cleaning The bottom tray slides out so super easy to clean. I slide it out then gently shake it to get all the crumbs out. Durability It holds up great, we use it almost daily and no problems. Design Looks nice, shiny chrome and not to big. Looks nice on my counter.