I have repeatedly used this product hoping for better results each time.  I called the manufacturer and was told to rinse the rice before placing in the cooker and to use less water than the recommended amount.  Tried that too with the same results.  The lid has a small hole out of which blasts the sticky rice water, coating everything in, on or around the counter the cooker is sittting on.  What a mess!!  The rice comes out either very sticky and clumped together or mushy.  I've never gotten fluffy rice with this cooker.  As a steamer for vegetables, fish, etc. it works great; but, forget cooking rice in this rice cooker.

azginger

Peoria, AZ

For the health conscious, the Black & Decker Programmable Digital Food Steamer & Rice Cooker is a great product.  Easy to use and clean.  Not only does it steam rice but you can steam pretty much all types of food.  Simple and quick. 

ajpmnur47

Goldsboro, NC

I was looking for a rice cooker that would be easy to use and be able to replicate the rice I cook on the stove.  I was expecting to have light fluffy rice, instead I ended up with wet, mushy, overcooked rice with the consistency of oatmeal.  I was very disappointed with this product.

samireiki

Glenview, IL