1.7
349 reviews
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Budget Car Rental

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Very long wait, rude staff

1

I rented a car from them at their Maui airport ( OGG) location and it's the longest I've ever had to wait to get a rental car- 2 hours. And it wasn't just me, but everyone else too. Talking to other customers and reading other reviews, this is a very frequent occurrence at this location at least. The staff was shockingly rude, obnoxious, condescending, unprofessional and downright inappropriate. She called me names and told me to "shut up". Literally. When I said I would complain to her manager, she said " boohoo! Go ahead". I did actually go ahead and insisted that the manager ask her to apologize to me. But this is simply unacceptable behavior. My advice: pay a bit extra and DO NOT RENT FROM THEM, take your business elsewhere. Also, I have not received my final bill yet. Reading the other reviews ( which I wish I had read before using this company) it seems like this company has a habit of overcharging and charging for services added without customer service. In my opinion, they should be reported to BBB and other regulatory bodies. I will certainly do so, if I'm scammed on my bill.

Pennsylvania

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Love to be scammed, book Budget

1

This rental car company (same company as Avis), is purposely trying to scam you by charging for fuel while the tank in returned complety full. Maybe a legitimate error was my first reaction but when calling the service number, you know you are scammed. When confronting the company with the additional charge they come up with a lot of reason not te return the paid amount. We are able to proove that we drove less than 100 kilometres and showed the transaction of the bank. Never again!

Las Palmas, Spain

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Lying Service Agents!

1

I came in to pick up my rental and was told by the agent that their insurance was required and that my personal insurance could not be used. It being my first time renting a car and feeling overwhelmed with the paperwork, I took their word for it, although I declined other options they tried to add to my reservation including pushing me to upgrade to a larger vehicle. My cost ended up being double what I originally thought when booking through Hotwire. The agent was not very helpful with questions I had regarding the extra fees. Could not give me a straight answer to what they were for. Within the hour I spoke to a friend who told me I was lied to regarding insurance, which I also confirmed through my personal insurance company. When I respectfully and calmly drove back to the rental location, the agent was rude and said he would have to return the vehicle and re-rent it. This would have charged me double what I had already paid. The customer service line wasn't much help either. After they tried to blame HotWire first, which has nothing to do with the insurance option, they said they'd give me a full refund of the insurance but did not follow through, only giving me 25% back of what was paid for insurance. Totaling $23 of the $300 paid. When I asked, again calmly, if they felt this was fair treatment, the phone agent just stayed quiet before continuing on. It seems lies are what this company is about more than respecting customers. This was my first and last time renting with Budget.

Springfield, MO

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Bad Business Fee

1

Our flight was cancelled and the only other flight we could get on was in Miami instead of Fort Lauderdale. Called to change drop off location and they wanted $400 to drop car 45 mins away. Went back to Fort Lauderdale, returned car, walked inside rented another car for 1 day @ $95. Why couldn't they have done that for the car I had. STUPID!

New Jersey

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Bad maintenance

1

I rented a car in Bozeman, Montana. There were 2 warning lights on the dash and an annoying alarm. I would have returned it immediately however I rented it at closing time. I wasn't able to return it for another car the next day because I didn't have the time to drive it 80 miles. Drove it very sparingly and made other arrangements. After returning the car I asked for a refund. Budget said their records showed the car had nothing wrong with it. Don't trust Budget, I should have read about their 1.7 rating before I rented.

Bozeman, Mt.

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South 184th & 92 ave !! Horrible

1

This s**hole location with an employee that left me in front of the facility on a Wednesday mid day. With no options.. bad reviews ! Ugly customer service

Florida

worst service

1

even I called that was on traffic just take me few minutes pass my hour to return plus make wait more to receive the car ,the lady tell me they will not charge me anything else they charge me a hole day extra for 29 minutes late . will take my business to other companies

77389 texas

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No more Budget

1

2 issues. The first is I rented a 'full size sedan' and what I got was a mid-sized Mazda. Their response is that the Mazda is part of their so called full size fleet. The 2nd issue is the rep said they can fill up at the going gas price so I assumed I would be charged for just the gas I used. She went on to say how convenient it is so I said fine. I brought the car back with 3/4 tank and they charged me 55.00 for a full tank. They said I could take the car and go fill it and bring it back. Yes, I'll just do that when my flight is about to depart.

Tampa, Florida

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BEWARE OF PREPAID CAR RENTALS AT BUDGET.

1

Be careful prepaying for rental cars at Budget. I rented a car for what I thought was 9 days in January of this year. The price quoted was $1,286.27 which I prepaid. I was notified of an upcoming rental date which was said to start in December 2017. I promptly called and spoke to the Budget representative and told him it was suppose to be scheduled for January 2018. He indicated no problem and rescheduled it for January adding that the price in January would be less $547.95. He indicated that a refund for the difference would be issued a couple weeks after the car was returned. A month later I still had no refund so I called the customer service center. I spoke to a customer service rep as well as his supervisor. Both claimed there was a change in policy and the money would not be refunded. BE AWARE of the new policy. They must have forgot to tell some of the reps.

Philadelphia/Delaware Vally area

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Worst Rental Car Experience

1

Flying into Orange County,California on February 6, 2018. Didn't know I was about too have my trip ruined by Budget. They handed me the keys to a car that had obviously been in a wreck. I explained 'I don't want to drive that. It would be dangerous' I was told they were out of cars and to 'take it or leave it'.. Turned out the AC didn't work - the windows only rolled up and down sometimes - it smelled terrible (more than just cigarette smoke) I was becoming sick trying to drive in it. After 3 days of not being able to talk with anyone on the phone with authority and getting sick with throwing up and diarrhea - I drove back to the airport and spent more than 2 hours insisting they exchange it. My Granddaughter would be in town and I couldn't drive her in that 'dangerous wreck' I paid for an 'upgrade' and went back to my hotel exhausted. What a DISCUSTING experience. Not only was it dangerous- but it literally gave me an illness. Ruined my trip to Newport.

Scottsdale,Az

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Budget Car Rental

1.7 349

17.4