I rented a car from them at their Maui airport ( OGG) location and it's the longest I've ever had to wait to get a rental car- 2 hours. And it wasn't just me, but everyone else too. Talking to other customers and reading other reviews, this is a very frequent occurrence at this location at least. The staff was shockingly rude, obnoxious, condescending, unprofessional and downright inappropriate. She called me names and told me to "shut up". Literally. When I said I would complain to her manager, she said " boohoo! Go ahead". I did actually go ahead and insisted that the manager ask her to apologize to me. But this is simply unacceptable behavior. My advice: pay a bit extra and DO NOT RENT FROM THEM, take your business elsewhere. Also, I have not received my final bill yet. Reading the other reviews ( which I wish I had read before using this company) it seems like this company has a habit of overcharging and charging for services added without customer service. In my opinion, they should be reported to BBB and other regulatory bodies. I will certainly do so, if I'm scammed on my bill.