2.7
246 reviews
Other Cable TV Providers:
  • Average: 2.5
  • High: 5.0
COX Communications

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by PowerReviews
COX Communications
 
2.7

(based on 246 reviews)

Ratings Distribution

  • 5 Stars

     

    (38)

  • 4 Stars

     

    (42)

  • 3 Stars

     

    (55)

  • 2 Stars

     

    (37)

  • 1 Stars

     

    (74)

46%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
    •  
    • Reliability:
    •  
    • Content Variety/Availability:
    •  
    • Affiliation:
    • I received a sample (13)

Most Liked Positive Review

 

It's has more pros than cons...but it could use some work

I've been with Cox Communications for about 5 years now so I'm pretty familiar with the company and it's products.

Things I like about Cox Cable:

1. They offer...Read complete review

I've been with Cox Communications for about 5 years now so I'm pretty familiar with the company and it's products.

Things I like about Cox Cable:

1. They offer a variety of channels and packages.  You can get basic cable, get an above basic package, or get everything.  You can purchase an HD package, get On Demand, DVR, or purchase online movies.  Whatever you want, or don't want, they work with you and make it fit your needs.

2. Customer service is great!  I can usually get a hold of someone very quickly and they work hard to solve any problem that I might have.  They are patient with me and walk me through whatever steps I need to take to fix the problem.  They even stay on the phone until everything is good to go.

3. The offer DVR.  I don't know how I lived without it.

4. The signal is great.  I never have a problem with my cable cutting out during storms or windy days.  It usually works perfect.  Occasionally, if we get bad lightning, it will mess the picture up very slightly, but that is rare.

 

Things I don't like:

1. They can get expensive fast.  They seem to cost more than their competitors.  I wish they would offer more discounts and better incentives.  Instead, I've seen several price hikes since I've been with them in the last 5 years.

2. I have to pay for an additional cable box.  If I'm already paying out the wazoo for your service, you could give me a free box.  Just saying.

 

Overall though, Cox is a good company to use if you are willing to pay.  It basically comes down to quality over cost.  If quality is more important, Cox is the best.  If cost is more important, then I would shop around.

VS

Most Liked Negative Review

 

TOO EXPENSIVE, rude, scammers

I have had service with cox for 5 years. The first year was great until my bill went up $60 because of fine print. Fine I signed it and delt with it. Then...Read complete review

I have had service with cox for 5 years. The first year was great until my bill went up $60 because of fine print. Fine I signed it and delt with it. Then we moved and transferred service and they charged us all kinds of fees and we couldn't keep up with the bill. We somehow in the mix of it got signed up for a sports package. Nothing we signed up for. It was $150. They did not want to take it off or credit it back to out account. Every month I have noticed a small increase in cost. I am sick of it. We have tried to switch services. I dislike dish and the other services are not available in our area. I am done with cable TV., Thanks Cox~

Reviewed by 246 customers

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4.0

Home Service

By 

from Omaha, NE

Comments about COX Communications:

I have had the service for along time.

I do like there are many channels for television viewing but the price is crazy.
For internet it pretty good does cut out once in a while. I was offered this free upgrade that is supposed to be faster didn't notice adifferent but all in all it is okay until I found out if I take my phone off the plan then all of a sudden because of this free upgrade I would get charged around $200 but guess I did not read the fine print. Now they want to come in and install a modum for my phone which I only have for emergencies and wanted to get disconnected so I am just at a standstill on that one. Don't think I need this modum at the time. Anyway not many choices to choose from so good or bad we will stay with Cox.

 
3.0

Nobody really likes their cable company, but...

By 

from Omaha, NE

Comments about COX Communications:

I have had Cox for many years. The biggest negative is the cost. $200.00 per month for internet and cable with a couple upgrade packages (no premiums or movie packages) just seems pricey. The monthly bill seems to creep up constantly but I think that's just the nature of cable TV these days.
On the positive side, once you get through the automated menu of their service/support line, they do a good job. Several times they fixed problems while I was on the phone with them.
There have been very few outages.
So, I get what I pay for, I just wish I paid less.

 
3.0

Wish, you can view animal planet.

By 

from Fort Smith, Arkansas

Comments about COX Communications:

I like the product, but we only have basic cable. Still, would be nice too watch animal planet.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
1.0

Unwarranted Service Charges

By 

from El Cajon, CA

Comments about COX Communications:

So, I ordered gigablast, had all the correct equipment hooked up, but performance was in the 200 mb range, nowhere near the 1k promised. Called for assistance, they sent a tech out, left a message that if the tech found the problem to be with the computer or a filter of some sort, there would be a charge, if it was with their equipment, no charge. The tech discovered that the signal coming in from their end was too strong, and put a device on the end of the cable line to reduce the signal strength. Then they added a charge to my bill, a $55 dollar fee for a one time service fee. Calling to ask why, I was informed it was because they came into my house and installed the signal reducer, that by being in the house, that made the cable line my equipment, so it was subject to service fee. My response was that they could have installed a similar device, outside at the group cable box that belongs to cox, where all the cable for the home assoc is connected or disconned, but they chose to install it inside. Their response was to try to sell me a monthly protection plan that would eliminate such charges.
I'm still only getting 400 mbps for their supposed 1000 mbps gigablast service. Unwilling to spend $55 for every tech visit to fix it, or to be pressured into buying monthly insurance to cover tech fees for them to fix problems that originate with their signal.
What I have is a cable line that has no ability to make their signal stronger all by itself, the actual problem is with the strength of the signal coming into my house, but they are charging me to reduce that signal to make their service perform better. How is that onus put on me?

  • Affiliation:
  • I received a sample
 
3.0

Cut the cord

By 

from Crowley, LA

Comments about COX Communications:

I was a cox subscriber for over 11 years and I have recently cut ties with the cable portion. While the service is good I never had many issues, I couldn't justify paying 100+ a month for cable when there are better options out there. I still have cox internet which at times can be a let down but is currently the best option for my area so I will continue being a customer.

 
2.0

billing horrible

By 

from rayne,la

Comments about COX Communications:

i have cox security which is homelife they charge me $300 or $400 more than my income .. cox invited you to add it for $29 but they were nickle and diming people..

 
3.0

We ar cutting cable

By 

from San Diego, CA

See all my reviews

Comments about COX Communications:

We had Cox for many many years. Ar they horrible...eh, no worse than any other cable company I guess. But I can say that we have decided to cut cable. Why? Because of cost, bottom line. There are so many times I find nothing on anyway, but I can always turn on a Hulu and find something. So, for a HUGE savings, we are cutting cable. Going just with an internet plan, Hulu, and a digital antenna.

Is this Cox's fault? Well, you could say the cost just finally got ridiculous enough for us to take the plunge. It's not exactly their fault there isn't anything good on tv, but who knows.

They get 3 stars because obviously they didn't have enough to entice us to stay. That said we never really had problems with our service. No sudden outages when there was a game on or anything. So, if you want to waste your money, go right ahead.

 
1.0

Poor cancellation service

By 

from Peoria AZ

Comments about COX Communications:

It's an extreme burden on the customer to enforce termination fees when in my case I have been extremely loyal to this company the past 10 years. I pay my bills each month automatically and due to a change in my life circumstances I needed to cancel all services. I moved in with my boyfriend who already has services established. The timing just didn't work out with my contract and the timing of moving in. Your company essentially makes the customer bundle with the contract otherwise the options are they expensive. Barbara a supervisor informed me that I will have to pay high termination fees not only for cable and Internet but also for Cox home security services. I was not able to speak with her supervisor Mike as he "does not speak with customers". There doesn't appear to be any leeway or consideration for merit. I will no longer be recommending Cox to friends and family. In fact I will tell them to seek services with your competitors. It's unfortunate that a long-standing history of paying bills on time results in more fees. Very poor service.

 
1.0

COX IS FILLED WITH LIES!!!!! DECEIVING COMPANY!!!!!!

By 

from Fairfax, VA

Comments about COX Communications:

I signed up for a bundle (Phone, internet, & tv) that comes with a prepaid visa card. I didn't need the phone service so when I told that to the representative, she had told me that she could sign me up for the internet and tv service for a cheaper price. When I had received the bill, the price was higher and I was signed up for something totally different! When I had called and talked to a manager, the manager told me that the representative gave me false information and I had to pay for the consequences which is PAY MORE MONEY. It has been almost 6 MONTHS and I still haven't received the prepaid card. I had called a representative but she was RUDE and told me that the card would be with my March 2017 bill. It's APRIL and the visa card still hasn't been received. I called again and the new representative told me that there was nothing about the visa card being shipped and waiting on the form that she had sent for an investigation. The promotion deal price Cox puts out is just like a worm on a hook to reel you in. The price increases the more you are with Cox so the 24 months deal price you signed up for is a LIE! They increase the price without warning!!!!!!!!! The company (COX) just apologizes but does not do anything else for their mistakes. The customer, which is YOU, have to pay for THEIR mistakes!!!!

  • Affiliation:
  • I received a sample
 
5.0

Wonderful entertainment!

By 

from Phoenix,Arizona

Comments about COX Communications:

We have Cox cable television services and really enjoy it! They offer many channels that we love to watch and a great selection of programs and movies. The DVR is an awesome extra service as we have busy schedules and sometimes it is difficult to try to watch all of our favorite shows so we can record them and then watch them at our convenience.Watching television is a huge part of our entertainment and Cox offers so many different programs for our viewing enjoyment. Some evenings all we want to do is just sit back and relax and watch our cable. I have contacted their customer service for questions and they were extremely helpful The only complaint we would have is that their price is high and we just received a price increase and we are supposed to be on a 2 year contract and we were told that our price would be locked in for 2 years without any increase or changes. When I contacted them they apologized and said that they couldn't avoid the change and that is just the way it is.We will continue to be loyal customers with them for as long as we can.

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