2.6
284 reviews
Other Cable TV Providers:
  • Average: 2.5
  • High: 5.0
Charter Cable TV

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REVIEW SNAPSHOT®

by PowerReviews
Charter Cable TV
 
2.6

(based on 284 reviews)

Ratings Distribution

  • 5 Stars

     

    (32)

  • 4 Stars

     

    (49)

  • 3 Stars

     

    (65)

  • 2 Stars

     

    (53)

  • 1 Stars

     

    (85)

45%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
    •  
    • Reliability:
    •  
    • Content Variety/Availability:
    •  
    • Affiliation:
    • I received a sample (18), I am an employee or otherwise affiliated with the brand (3)

Most Liked Positive Review

 

I love the service, but I can't believe others reviews

I have NEVER had a single problem with charter service, and I've been with them for years.  I love the service I get from charter.  I cant believe some of the...Read complete review

I have NEVER had a single problem with charter service, and I've been with them for years.  I love the service I get from charter.  I cant believe some of the reviews that I've read.  The employees dont lie, you just think they do. Your not happy by what they say.  Just because they can't jump through hoops and make you the happiest person alive because your missing one channel and you want 3 months taken off of your bill, you think they're lying.  In reality think of how much every single channel costs.  Also, think of how much your cable costs each day.  I've seen so many reviews that state that its so expensive.  Also, I'd like to know how many of you started screaming at the person that you got on the line.  You have the right be upset, you have the right to be frusterated.  But do you have to scream at the person and call them foul names?  How far do you think your going to get by using foul language?  The representative has the right to disconnect the call when you start swearing at them, and most of them will put up with it for quite a while.    I know that American Idol is very important to you, but every company has to pick their battles you know.  Which do you think is more important, a customer missing 1 or 2 channels, or a customer that is missing their telephone service?

VS

Most Liked Negative Review

 

Charter is overpriced with spotty service.

We did not have much of a choice when we got charter because it was either Charter or satellite because nothing else is available in our area. We got crappy reception way to often...Read complete review

We did not have much of a choice when we got charter because it was either Charter or satellite because nothing else is available in our area. We got crappy reception way to often and we even had the digital service. I did like all the free stuff you could access through ondemand but that alone was not enough for us to keep it. I have never wanted to use a satellite service but have switched from Charter to satellite because I just hated how often the recetion was crappy. It was weird because the picture would go black & white a lot and the sound would be out of sync and this happened randomly an any channel and even occured in the ondemand. I also dropped there internet service because my old free dial up service through netzero was faster and more reliable than there so called high speed service. I also switched to a satellite internet service. Anything has got to be better to be stuck with lame old charter.

Reviewed by 284 customers

Displaying reviews 1-10

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4.0

Overall Okay

By 

from Ishpeming, MI

See all my reviews

Comments about Charter Cable TV:

Charter Spectrum is the only Cable TV provider in my area, so I've used them for 10+ years. I'm overall happy with the channel line-up and the service. But I have had my fair share of problems with my internet and cable in the past. I'm on my third DVR box in 2 years . Had it switched out once and the "new" one they gave me looked older than the one I turned in. Had problems with that one, too, until finally my internet was out and I needed tech support. While he was here, I had him switch out the DVR box and finally- a box that works. But yeah, he told me that they do "recycle" the boxes. So if someone turns one in with a problem, I'm skeptical as to whether they even do anything with it, or just wrap it back up and put it back out there to be given to someone else.
All that being said, I do get all the channels I need and want. It's kind of expensive, but I imagine all cable TV is expensive. You don't get the bundle deals that they show in the commercials past the first year.

 
3.0

Good service, little high price wise

By 

from plainwell, MI

See all my reviews

Comments about Charter Cable TV:

The price is a bit high for the value. But it's nice to have internet, TV and phone bundled all into one instead of having three different providers. Service is 50/50. On the phone it take a while to get to a 'real' person. Some problems with channels are to be expected. and internet service is spotty sometimes.

 
1.0

Horrible compay to deal with!

By 

from Sturgeon Bay WI

Comments about Charter Cable TV:

So I have a seasonal home, I have had Charter in the past and they never had any seasonal options. Full bill or cancel. After years of complaints, I received an offer letter in the mail that offered some seasonal options. So, I called to take advantage of the new policy. Ahhhh, the truth comes out, they are not ready for the roll out yet as they can't support the security systems. We would think that they would honor the pricing, but that's not true. I could not take the plan yet as advertised, my options were pay the full amount or cancel in full. I think cancel in full is the best bet with this company. Love to cut the cord!

 
5.0

I will never get rid of my Charter cable!!

By 

from Waxahachie,Tx

See all my reviews

Comments about Charter Cable TV:

I never have any issues, and for once my bill actually stays the same every month. It is awesome!!

 
1.0

NFL FOOTBALL

By 

from LARGO

Comments about Charter Cable TV:

WHO EVER THOUGHT THAT AFTER BUYING INTERNET PHONE AND CABLE TV THAT I WOULD HAVE TO PAY EXTRA TO WATCH PROFESSIONAL FOOTBALL, WORSE YET THAT I WOULD BE PAYING FOR THE MULTITUDE OF COMMERCIALS SPECTRUM RUNS. I GUESS THAT I COULD WATCH THE HOME SHOPPING NETWORKS INSTEAD...THER ARE PLENTY OF THOSE!!!

 
3.0

Ok product

By 

from Wilmington,nc

See all my reviews

Comments about Charter Cable TV:

They weren't willing to work with me on an issue I had. I asked several people and had to cancel my service. When I called to cancel they asked why- I explained my problem and they offered to fix it right then. They should offer their best service all of the time. Not when customers call to cancel

 
3.0

Charter is "OK"

By 

from Burbank, ca

Comments about Charter Cable TV:

The internet service is pretty good. Sometimes, we loose the TV service for a few days but otherwise then that its good.

 
1.0

Rip off

By 

from Rogers Heights Michigan

See all my reviews

Comments about Charter Cable TV:

Worse company ever Way over priced and treats regular customers unfairly Nice offers if you are a new customer I ended my services with them

 
1.0

This stuff sucked

By 

from Texas

Comments about Charter Cable TV:

Charter is horrible. Every time a sprinkle of rain drops internet is out for days. I'm so sick of coming home to no internet, I have work online and I can't afford to lose business because of it. The most unreliable internet source ever. I'm only give it one star because I can't give it zero.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
1.0

I wouldn't use charter for anything but Internet.

By 

from Morristown tn

Comments about Charter Cable TV:

No thanks

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