I use this product a few times a day! For breakfast we have a family of 5 so this makes it easier to toast bread instead of 2 at a time. Great for toast and even when I make bagels it awesome way better than a lot of the toasters that I have purchased in the past that only last 1 year or so! I have had this toaster for 2 years now and still looks new and works great still! There are many different settings like bagels, defrost which is great! For me it's easy to clean, has a door on the bottom to open and get the excess crumbs out for avoid any crumb piles up! I haven't had any issues at all with this product just wish I would of found it in the color black to match my kitchen but other than that this is my best toaster yet especially if you have a big family!