Works great and the sandwiches come out perfect every time! This product has multiple uses! Performance This makes the perfect grilled cheese sandwich. Cooks the bread perfect each time doesn't burn the bread. I love how it seals the ends of them so that it makes little separate sandwiches and the ingredients don't spill out. You can even make french toast in it. The product heats up fast and has a nonstick coating inside so your food never gets stuck or burnt on! Durability The product is tough and sturdy. Ease of Cleaning I've found it to be very easy to clean. You can take a moistened towel and wipe the inside of the machine down. Because the inside has a nonstick coating cleaning is extremely easy. Ease of Use It is beyond easy to use this sandwich maker, even kids can use it to make sandwiches! The sandwich maker has lights that come on to indicate when its ready and when your food is ready as well. Once you plug the grill in the lights red and when it turns green you just put your bread and fillings in and close the lid and lock it. The sandwich maker turns green when your sandwich is ready!