Deceitful and dishonest counter staff
This is my ongoing story of their counter staff falsely informing me of 'mandatory policies' That I must agree to pay for or else I won't get my vacation car. "My confirmation number is J11746998F3 I have been asked to send you a private message to discuss my complaint. I emailed full details of my complaint in but nobody was interested in dealing with it. I came over on vacation from the UK, and clearly made it obvious that I was a UK citizen, I was quoted a price that I was told didn't need anything else adding to it. Then when I got to the counter a very forceful woman told me that I must purchase additional insurances and that I wasn't eligible for the price I was quoted and charged more than double what was remaining on the loan. I questioned it at the time but was told that my price was only valid for US citizens and not for overseas visitors. I feel as though I have been robbed, and sold a false story of what I could have. Had I realised that this was how you operated your business, then I would have used another company. I've only chosen to use Facebook to complain as you have ignored m for a week now through usual channels Thank you for providing me with this information, Damon. I understand your frustration and would like to look into this for you. May I please ask for your full name and relationship to the primary renter on the reservation? -Zach My name is damon preston and I am the primary renter Thank you, Damon. Our team will be looking into this for you and will update you in this DM thread as soon as possible. We appreciate your patience while we review your concerns. -Zach I await your response. How long do you think it will take your team to investigate? I also have pay by plate tolls to settle from my return to the airport as there was no other way to get there other than on the toll road, and I can't access information on how to pay them fl fore you add even more charges. I didn't buy your service as I only needed it for the last hour of my holi
Dpr
Uk