There was a mixup in the reservation for the date and when I arrived there was no reservation and they did not even try to find me a room. I had to go across the street. When I realized it was a different date I called and emailed what had happened and asked that they cancel the reservation which they did. BUT they refused to refund my money. Who does that? Expedia said the hotel had to give them the ok so I called the hotel and they said that Expedia has to give the money. Who does that? This is the the biggest scam I have ever been involved in. I involved American Express and even they washed their hands of it by sending me a copy of the receipt that says "no refunds" Anyone doing business in today's world that cannot give refunds for legitimate reasons should be out of business. I do predict that this company will eventually fold. I am just a person who has lived an honest life. Not rich or poor - but Expedia and the hotel in Germantown Tennessee actually stole my money.

treatedbadly21

nashville, tennessee

When planning a vacation

Mimid1026

Easton PA

We booked at hotel on Hollywood Beach, Florida (Hollywood Beach Seaside) through Expedia a couple days before our travel date. My husband went through cancer treatments last year and still having some health issues so bought the insurance in case we needed to cancel. We did have to cancel and were still charged the full stay that we did not use (approx. $600). I filed a claim through Expedia since I bought the insurance and said our reason for cancelling was not applicable. Most hotels charge for one nights stay if you have to cancel but charge the full stay, really, and I bought the insurance which was of no help. I would not recommend booking any travel through Expedia or book at Hollywood Beach Seaside hotel.

RANLIN

Illinois

If you know that you may need to change flight dates. Do yourself a favour and book directly with the airline and pay the extra money for cancellations or to change flight dates. Only family death, severe sickness or major work related item will get you considered for a partial refund or credit. Even then it will be a hassle and you will get low balled. Its a waste of your money!

Cappum

California

If there was a way to give Expedia negative stars I would I just had a terrible experience with them when I was recently booking flights for my daughters to come home for Christmas. They were flying from different destinations and I was able to find them flights that got them to the airport near me at more or less the same time. But a few days later Expedia claimed that both the tickets were booked for ME and that they couldn't have me flying at the same time, which is poppycock, because when I filled out the line asking who was flying I specifically remember filling in my daughters' names with both reservation. Expedia refunded one of my tickets because we caught the error within 24 hours, but I lost my good reservation because of some glitch in Expedia's system. About the other flight I am going to call the airline and beg. Needless to say, I will not ever ever use Expedia again. I would not recommend Expedia to a friend or my worst enemy.

JocelynCK

Charlottesville, Virginia

I recently booked a bundle trip to Rome and I love how I was able to 've my own travel agent by using expedia. With the suggestions of the site, I was able to not only book my trip, but also make sure that we have roundtrip transportation to our hotel. I didn't have to do any further research and at any time I wanted to add an activity I just logged back into my account and make plans through my already booked trip. It was very helpful.

AsiaV

Kansas City MO

I there was a way to give a negative number of stars I would! The agents do not understand what you are saying and they lie or just say yes when they have no idea what you are asking. One of the agents when I asked him if he understood my question, he say no, let me google that?! And our flights were canceled and even with insurance it is call after call after contradictory emails. EXPEDIA SUCKS!!!! STAY AWAY!

jas1223

USA

Booked a cruise through Expedia rather than direct, because of the cash back offered via a rewards program. Lots of issues so far. It's just not worth it-next time I will book direct!

Crissy699

New England

Guess I had been lucky, had used Expedia many times but since there were no glitches I did not realize their track record of no customer service. Booked a Boston Sunset Cruise for two. When we got to the pier 2 hr. prior to departure, as directed, were told "Expedia sold you tickets for a tour that was already full". Expedia refused to refund.

TerryM18

Duvall, WA

My wife and I booked an "all-inclusive" vacation to Mexico and paid Expedia the double-occupancy rate they advertised. We arrived in Mexico but did not have our own room??? I had to pay the hotel an extra $1000 so we could have a room, and assumed it would be easy to sort out when we return. NOPE! Expedia's MO is to take money then refuse any responsibility... They ignore you and hope you will give up. I can't believe they are still in business?

jhs12345

Toronto