This iced tea maker is easy to use and your iced tea is ready in about 10 minutes. You can make 2 quarts of iced tea at a time and store it in the fridge in the pitcher that comes with it. No more boiling and then cooling tea brewed on the stove top, which takes too much time and energy. Performance Works exactly as it should. I haven't had a single issue with it. Safety This iced tea maker seems safe for everyone to use. Ease of Cleaning Very easy to clean. Once your done with the pitcher you can place it in the dishwasher for an easy clean-up. Durability This product is made of plastic, but it seems very durable. It should last for several years. Design The design is simple, yet effective. It was designed for people who don't like a lot of buttons or fancy options making this iced tea maker very easy to use. I love that you make the iced tea right in the pitcher so you can store what you don't drink right away in the fridge very easily for later.