I used to have Insight for my internet service at my home for personal use. It was horrible service. I thought we were doing something wrong with our computer such as getting a virus or junking it up to cause it to run slowly, but in reality it was just the internet connection! It was ridiculously slow. You could not do anything that regular internet surfing requires these days such as streaming Netflix or Youtube. The customer service at the company was never any help with issues and often times were really rude. You also had to pay an extra charge each month just for use of an email account which comes standard with other providers such as Comcast. I also feel like the email service was causing me to lose emails somehow; either that or deleting them randomly! I will not be using Insight again and I do not recommend them to anyone either! Unless you like being paid to get yelled at!

randomhouse

USA

At my previous job we had a bundle package through Insight Communications Cable Service. It included internet, television, and phone. The television service was fine. The internet and phone however were a completely different story. Dealing with customer service was a nightmare. All they wanted to do was sell me stuff. The customer service representative would direct everything back to me buying something. It made no sense. Like I stated above, we had the bundle package through Insight at my previous job. It was overpriced but we didn't really have any other options for providers at the time. The television service was fine. We had a decent amount of channels and the service never dropped or anything like that. The internet and phone service were another story. The internet would slow down throughout the day to the point where a simple web page wouldn't load. The phone service would randomly drop out. Having a company that has an off and on phone service is NOT good for your business! My supervisor was evil [I joke!] and would make me call customer service when we had problems. I don't think I ever once had an issue resolved. Somehow me mentioning "The internet is slowing down to a snails pace" got me a response of "well if you want to buy this...". I DO NOT WANT TO BUY ANY MORE OF YOUR STUFF, INSIGHT! We finally dropped Insight at the company I was working for. Oh, and dropping their services was a hassle too. Do NOT use this company!

evlmidget

Undisclosed

I signed up with insight communications cable service with a great starter package. I know sometimes you have to be careful when you sign up with a special because it could end up costing you a lot of money. I called in and discussed what would happen if I didn't want to stay in their two year contract and I was told they would charge me a one time fee of twenty dollars. I thought, well that's not so bad so I signed up. My promotional package was an amazing price. I would get three months free HBO and Showtime and only pay ninety nine dollars a month. Well when my HBO and Showtime was over they raised my price to close to $200 a month and charged me for the premium channels. Honestly I would have to say I do not trust this cable company. The customer service was not very good as well. The customer service representatives were not well educated on their company. Each person I talked to had a different answer for their policy and ultimately they ended up charging me over $100 to get out of their contract. I would not recommend this company. Also when they scheduled to connect my cable they never showed up. It took over a month to even get the cable once I signed up for it.

Lairsonj1

USA

I am so glad insight got bought out by another company in my area. I switched to satellite along time ago anways. I was just getting sick of seeing insight continue to screw people over. They promise you a certain package price for a bundle. Then out of nowhere your bill will sky rocket. They charge for every little thing already. If you do something as simple as change the internet strength you will notice they charge you. One month our bill was double and there was no explanation. The prices are high enough already and to get any good channels you spend a fortune. The installers I have dealt with were so unprofessional. I even had one of them ask me to return my equipment myself so that he could make an extra 20 bucks off the job. Another one told me I could just hook the tv up in the bedroom myself because he was im ahurry. So he handed me the box and left. Insight is terrible and not profesional at all. I would never us them. Customer Service I called to cancel service. They said it was cancelled but it wasnt.

Aschneider22

USA

Been a customer with insight for over 5 years, yet their cable and internet service tends to be garbage. Cable lags in and out all the time, not to mention the internet. As a college student internet is a necessity, yet it cuts out whenever it wants too. I'm so angry with this cable company, and i would've switched AT&T a long time ago if it weren't for them not having a line out in my area. I wouldn't recommend insight to anyone!

Sam502

USA

Me and My spouse called Insight up and asked them what our balance is that we have to pay off in order to renew our services. We provided them with All required information address ss# and phone # the told us we would have to pay 135.48 Plus fees for what ever new service we wanted to get. I pay them our past due balance over the phone via debit card . Then I ask to have internet only installed they told me 69.14 total 29.99 for installation and the rest for the internet. They sent a tech out, it took him 2 hour to hook us up we paid him he told us im going to my truck to make you up a receipt and never came back. One week later im trying to access the internet nothing cant get on So I calls Customer Service, They said somthing going on with your account and you'll need to call this # , some guy in the audit department at time Warner , (and from what i know Insight havent been tooken over by time warner yet) well he told me they did a random audit on the account and found another account linked to my same ss# used that has a outstanding balance off 258.00 and in order for our services to be restored we would have to pay this off first. When I asked why didnt you tell us this when we first called they only told us we owe 135.00 we had to pay for new service, they said human error. so now were out over 200$ and never got any service in return. Yesterday I tried to log on to see what my bill was it says we owe 69.14 to get back on the same 69.14 we paid to the tech that hooked us up I calls insight that told me they dont know where the money is put me on hold to locate the tech but he never responded they told me give a couple days and it should post it's been two and a half weeks. So pissed off I could hurt someone

madmony23

USA

We have the Insight bundle of internet, TV, and phone. The television service is pretty good, but that's it. The phone line constantly shuts off for anywhere between 2 minutes to a few hours. This happens between 5-30 times a day. We've had Insight send over a maintenance employee and the problem was resolved for as long as the guy was over. It continued to shut off at random points later on in the day. I'm assuming it was just going through one of the cool working stages for a few hours there. All good things must come to an end, with insight at least.

benidle

USA

We really didn't want a dish, so we settled on Insight. When we started using them as a provider, the price was a great, low, introductory price - but over the past 3 years it has increased obnoxiously. We have had multiple issues with the cable box/DVR not working, and it's been replaced several times. Additionally, there seems to be at least one day a month that the service is completely out - both internet and cable.

collinsh2

USA

The price is good if you get more than one service. There are lots of channels and the music stations are really great. They don't have enough HD channels. Customer Service After being a customer for awhile, the "promotional price" goes up. Calling customer service may result in a lower price for another year but then you have to call back in yet another year, when the deal may not be as good and the customer retention department less than enthusiastic. Unfortunately, they care even less when a rival comes into town--sticking instead to their same old sales habits--attempting to lure you into home phone service. Who needs home phone service anymore? Reliability rarely a problem with service--even during and after major storms. Content Variety/Availability Good enough.

gooseberry

Ft Mitchell, KY

Starting about two weeks ago, my insight high-speed internet has become very slow, especially in the evening, taking a long time to even open a website. And the service also often dropped for no reason. It is caused due to my computer, since i have both high performance laptop and desktop computers at home. I will try to call Insight to see what they say about it. I really don't like insight services, but have to use their broadband internet, since we don't have an alternative here in Lexington.

LexingtonTony

USA