We recently obtained this machine brand new from a friend. It is a great upgrade from the machine we were previously using. It is easy to use, fast, quite, and not too bad to look at. My only complaint is that with the multiple cup size options, It isnt really clear how much will brew...I have had to rebrew a few times because of selecting the cup size based on the picture on the screen...it would be a big help to list the cup OZ either instead or in addition to. Overall great product and we are very happy with it.