I've had this toaster for over 4 years now. Mine still works great and I love everything about it. However, my parents bought the same model 2 years ago and it never worked well and broke after about a year. You can fit most any kind of bread product with ease, even huge artisan loaf slices. I haven't had any trouble getting it to the appropriate doneness, though I never take mine above 3 out of I think 9 levels. The one side bagel toasting works great too. My father insisted that his burnt everything he put into it unless it was on 1, and then it really wasn't done enough. I've found it to be fairly easy to clean too. I contacted Kitchenaid about my parent's broken toaster even though it was out of warranty. Unfortunately, there had been some parts changes in the model and they were no longer offering service of any kind to the particular one he had. To thier credit, they did offer the newer version at almost half off, which seemed like a pretty generous offer to me.