I have very sensitive skin and rosacea. For this reason, I have to be very careful about what type of exfoliating products I can use. Almost everything out there on the market is too harsh for my skin. Because I have found Lancome products to work, I decided to try out their Comforting Exfoliating Cream. This scrub works very well but I can only use it about one a week. Using it more times is too much for my skin. Upon my first use of this product, I noticed that the scrub is more like a cream and it is pretty gentle. I was skeptical of the results as it didn't feel like it would really exfoliate but once I rinsed off the cream, I was able to see that it did indeed deliver the promised results. I recommend that you first wet your face with warm water and then use warm water to rinse. I use large soft cotton Swiffer pads to remove the cream as they do not further irritate my skin like a wash cloth would.