In March of 2017 I purchased a new maytag top load washer. After about 10 months it beagn to make a grinding noise. I contacted maytag to set up a service technician to come to my house and after several hours waiting on a call back I was told they would get back to me in two business days. They did not call me back in the two day and when I did call them back they said they did not have a certified technician to come out to my house and it was up to me to find someone in my area. They have on their website " Maytag doesn't just talk about dependability - We back it up". This is joke since they only cover machines in densly populated areas. If you live just outside of the city limits they do not back up their products.