This washer is a great washer in that you can wash large loads of clothes in it. Have never had it serviced and have had it for over 10 years. Performs very well. I like the simple settings that it has. Not a difficult machine to operate. One drawback is that something was put in the tub and it chipped the tub in one spot. Great machine for soft water. Doesn't use a whole lot of detergent or fabric softener. Energy Efficiency This washing machine seems to wash clothes fairly quickly, thus not using a whole lot of electricity. Cleaning Time Seems to wash clothes fairly quickOh and very good. Performance Performance on this washing machine is great. Washes clothes thoroughly. Ease of Use This washing machine is very easy to use. It doesn't have a lot of buttons in order to use it and is very simple to operate. Design I like the design of this washing machine because it has the operating button right in the front at the top. The overall design is a very simple one and not that large of a machine. Fits well in smaller spots. Not bulky. Durability This machine is very sturdy. When I have a load that gets off, the machine does not move all over the floor. It seems to be a very heavy machine.