3.7
160 reviews
Other Cell Phone Providers:
  • Average: 3.3
  • High: 5.0
MetroPCS

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by PowerReviews
MetroPCS
 
3.7

(based on 160 reviews)

Ratings Distribution

  • 5 Stars

     

    (52)

  • 4 Stars

     

    (55)

  • 3 Stars

     

    (25)

  • 2 Stars

     

    (13)

  • 1 Stars

     

    (15)

78%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Call Quality:
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    • Coverage:
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    • Plan Options:
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    • Features:
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    • Customer Service:
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    • Affiliation:
    • I received a sample (9)

Most Liked Positive Review

 

Great service for staying local, not for travelling.

THis is my second time with MetroPCS. THe only reason I left them the first time was because I moved to an area they didn't cover. Now that they're here, I'm back with...Read complete review

THis is my second time with MetroPCS. THe only reason I left them the first time was because I moved to an area they didn't cover. Now that they're here, I'm back with them.There's a lot less hassle than with the conventional carriers. I was able to get a great Qwerty phone for a good price, and I pay $100/mo for two lines of unlimited everything. Just don't forget to pay on time - they mean it when they say that they will turn your phone off at midnight! HOwever, even if it slips your mind and that happens, you just call, pay and your service is restored within 2 hours, no hassle.I'm quite happy with the service I recieve with MetroPCS.

VS

Most Liked Negative Review

 

metroPCS is cheap, and you get what you pay for

I will start off by saying, it's hard to beat metroPCS in my area for price. I have had a few friends and family who have been on their plans just because it was...Read complete review

I will start off by saying, it's hard to beat metroPCS in my area for price. I have had a few friends and family who have been on their plans just because it was the cheapest way to go. Emphasis on HAD.

Over the years, most of those friends have now converted to other carriers because the old adage proved true - you get what you pay for. Their phones would get coverage when they were in the city or near big cities, but they would often hit areas of those dreaded dead zones. Areas where they simply could not get any coverage.

It's so bad, at times, my cousin could not call from the back of her house, she had to walk to the front of the house near the door just to get enough signal to call. My sister would drop calls for a two block strip every time she went to or from work. And, when the calls would connect, the audio was horrid (ok, that's not ALWAYS true, but I notice it more when I'm on the phone with someone from metroPCS).

If you are going to stay in or near big cities and don't travel much, metroPCS could be a great way to go for you. For me, I prefer not to be anchored to a location when I want to make a call.

Reviewed by 160 customers

Displaying reviews 1-10

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1.0

Unreliable and Deceptive

By 

from Miami, Florida

Comments about MetroPCS:

My family and I had been customers of Metro PCS for over 10 years when they just started. The only way that you can have them take you seriously is if you complain to the FCC. They provide their unsatisfied, frustrated customers with a free upgrade and some credits to ease the frustration. Fast forward two years after our complaint, we still experienced unreliable service, dropped calls, no signal, no incoming/outgoing texts, etc. There are known for using deceptive business tactics to avoid being fined for scamming many customers. Their corporate office enjoys lying to the FCC and only helping their customers until the case is closed. As paying customers, it is disturbing to tolerate unreliable, poor service and to deal with a carrier who could not care less. Fortunately, we switched to a carrier that values customer loyalty. The fact that there are so many negative reviews online for Metro PCS speaks volumes.

 
5.0

Reliable

By 

from Dallas, TX

See all my reviews

Comments about MetroPCS:

I have been with this company for a while. They have unlimited data, call, and text, and I love this company I have had no problems, they're cheap and reliable.

 
5.0

I have been a customer for over 10 years

By 

from Modesto

Comments about MetroPCS:

I love Metro Pcs for the fact that I get unlimited minutes. My family lives out of state so I like being able to talk to them as much as I want. I also love the unlimited text, and web that I get. My plan costs me 106/month and I have 3 phones on this plan. The one thing that I don't like is how their is no grace period on your bill. My bill is due the 29th of the month. If I don't pay it that day the very next morning my phone is disconnected.

 
2.0

I would not recomend them at all

By 

from Poplar Bluff Missouri

See all my reviews

Comments about MetroPCS:

I hate this phone service. We have had it for 6 months and it sucks. It keeps saying out of network area even though I am not even out of it. It drops calls a lot, or don't let me connect at all. It will go to emergency calls only or It will even drop 611 customer service without being able to get hold of them. We are switching to Boost Mobile next month I am tired of their service. I definitely not recommend this to anyone else unless you want awful customer service and mobile phone service.

(1 of 1 customers found this review helpful)

 
4.0

I will continue to choose Metro PCS over and over !!

By 

from Houston, Texas

Comments about MetroPCS:

I have been with them for over 3 years and they are the best. Always have good deals on phones, and they are super affordable. I have family plan for 2 people and pay $90 and internet is fast and I always have good service everywhere.

(2 of 2 customers found this review helpful)

 
3.0

You Never Have to Wonder When Your Bill is Due

By 

from Indianapolis, Indiana

Comments about MetroPCS:

You certainly never have to wonder when your next payment is due because MetroPcs will text you at least every other day with the amount due - which is usually about two weeks away. It is extremely annoying. I'm smart enough to know when my bill is due and will not be pressured into paying it any sooner. I like their phones and their service but these reminder notices have got to go.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(3 of 5 customers found this review helpful)

 
5.0

would reccomend to anyone

By 

from Newport News, VA

Comments about MetroPCS:

I'm extremely satisfied with my service, but I'd like 2 give kudos 2 the Mgr. on Kecoughtan Ave., Hampton, VA. This young lady is very professional, courteous and well script when it comes to providing her customers with the type of phone that best serves their needs. I was very rude 2 her over a misunderstanding due to my lack of knowledge of terminating present provider before Metro could put me in their system. She politely ignored my outbursts and tactfully reexplained in simple terms their policy. She even offered 2 pay my activation cost due to the fact that I had just paid the bill of my previous provider. Her friendly customer attitude upon accepting my apology left me feeling extremely ashamed of my behavior. She continues to welcome me with a smile each time I've gone into her store to pay my bill and I applaud her for her professionalism, knowledge of Metro PCS services and devices, her ability to multitask and of course her customer courtesy

(2 of 3 customers found this review helpful)

 
5.0

What a deal!!!

By 

from Banning ca

See all my reviews

Comments about MetroPCS:

My family and I had Verizon for quite some time and for three lines we paid well over $400 a month when my husband lost his job we could no longer afford that price and i looked into METRO PCS and I could not believe that NOW we have four lines and only pay $124. A month!!! And we can get new phones every three months how's the coverage you ask? Well I live in California and took a road trip to new York city and I was amazed that we had cell service across the country!!! So if you are tired of being robbed by the big names make the switch you won't regret saving money

(1 of 3 customers found this review helpful)

 
5.0

For me

By 

from Tuscon AZ

Comments about MetroPCS:

I need one

  • Affiliation:
  • I received a sample

(1 of 1 customers found this review helpful)

 
4.0

MetroPcs is good

By 

from San Diego, CA

Comments about MetroPCS:

I have metro pcs number. It is good and it's not expensive. It works in most areas. Sometimes the internet becomes weak depending on the area, but an excellent network. Price is excellent compared to other excellent communication, but the speed of the Internet varies depending on the region in general pretty good.

  • Affiliation:
  • I received a sample

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