I upgraded from the Nespresso Citiz machine to this--what can I say, I'm an absolute Nespresso fangirl. First of all, lets talk about how gorgeous this looks. So sleek, modern, BEAUTIFUL. Perfect shots at the touch of a button, quick and easy and perfect for dinner parties when you want to pull a lot of shots. The Nespresso pod quality maintains year after year, and Nespresso is among the companies with the absolute best customer service imaginable. Customer for life.