I rate with only four stars because of the prices. They are certainly the most expensive of the companies I called, but I guess sometimes you get what you pay for. After a bad experience with another company, I called this truck rental service so I could move my home. I was impressed with the awesome customer service they provided to me. They were really professional and courteous. The truck was perfect, and even the smaller one held quite a bit more than I anticipated. I love the fact that they are open later than most of the other rental places as well, so you can get a truck just about any time that you need one. Penske was a really awesome company. I don't know if I will use them again due to prices, but they definitely have it going on i you want top notch service and truck rental.