3.9
622 reviews
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Priceline.com

Read 622 Reviews

i will not be using priceline again

2

I booked a trip with Priceline. My name was misspelled in the reservation (it was missing an "i'). Fixing it cost me $55 ($30 to Pricelina and $25 to the airline) I was directed to call the airline if I only wanted to pay the $25. The airline told me I could only do it through Priceline. So it took me over an hour to get this process started

portland, oregon

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I was forced to sleep outside on a bench

1

Rolled into Winston Salem to find that the hotel Priceline booked me at was overbooked. After 50 minutes on hold I finally got through, at 12:15am in the morning. After an hour they booked my across town. I took a taxi to find out Priceline made a verbal reservation, meaning they won't get paid, then called back and cancelled the reservation in an effort to push their Priceline reservation through. Someone else took the room. It was the last room in town and it was 2:30am. I was on a motorcycle in NC, rode from OH. I called them and back and at 2:30am Priceline told me to find my own room. I slept on a metal bench in front of hotel B. In the morning I took another cab back to hotel A where my motorcycle was. I was out a nights sleep and $60.00 in cab fares.

Ohio

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NO CANCELATION/CHANGES ALLOWED

1

I booked a hotel, but saw a discrepancy in the room size (the same picture was on the hotel's website but the sq footage of the room was bigger than the one that I booked) so I contacted Priceline to upgrade to the larger room. Their response was "you agreed to our terms and conditions" followed by a copy-paste of the no changes/cancelations policy. This is absurd, I only wanted to upgrade to a better room. I will never use this service again.

Nashville TN

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NEVER AGAIN WITH PRICELINE!

1

Priceline does not deserve 1 star! I bought two airline tickets with Priceline. Had an emergency and needed to fly out the same day, just 12 hours later. United Airlines tried very hard, even conferenced on the phone line with me and a supervisor at Priceline. United airlines agent asked Priceline if she would release the ticket since it was a bulk ticket and Priceline refused to release it. I lost all of the money for two flights because Priceline would not release the Bulk Fare Hold. United Airlines agent pleaded with them and told the Priceline agent the ticket was within the fare agreement to make changes. Priceline refused! I will NEVER use Priceline again.

San Diego, CA

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I would never book with Priceline!

1

I called twice to get clarification on a booking. The first one was because it states that 3rd and 4th guest sail free. When you start the booking, it says $600 for the cabin, okey great! My assumption is that , it is 4600 for the cabin and my kids are free. When you finish the reservation, the price per guest jumps up to $1200 and the kids do have zero. I called customer service and they explained that the price showing at $600 is about how much you would be paying per guest, so what I am saving here?? Other sites have the same $600 per guest with no misleading advertisement so the 3rd and 4th guest in the room are not free!! I called again about the deposit, it says we will waive the deposit and book now with no deposit due! Great! After the reservation , there is a $524 deposit due, I called customer service once again, and right from the beginning the lady named Carmen had an attitude with us, or maybe that's just the way she is, from the beginning I already just wanted to hung up and forget about this cruise with priceline! She stated that Carnival's deposit is $1000 which is true because I went to their site right after. Why does Priceline puts " you can book your room with $500 deposit instead of $1000 today" If they already know Carnival's deposit is $1000 from the beginning, the customer doesn't know that, all we are seeing is book today with no deposit! Just a waist of time and other companies that do this is a shame. I'll rather just go directly to the cruise lines and pay what I need to pay, but at least I know there are no surprises and customer service is much better !!

Deltona, FL

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Do not use Priceline

1

Purchased a flight for my daughter and I. One way one week in advance. The day after confirmed purchase billed to my credit card, the ticket was canceled by Priceline with no notification to me. No reason. No call. No email. Show up for flight to find out we have no tickets. Cost me 700 more dollars to buy last second. Contacted or Priceline customer service and they had no apology and no explanation. I'll nevet use their services again.

San Antonio

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Awful customer service!!! Never ever again!!!

1

Awful customer service!!! Never ever again!!!

Virginia

BUYER BEWARE- NOT WORTH THE FEES OR HASSLE

1

I spent about $1,000 purchasing two tickets for a trip that I ended up needing to cancel. After a few hundred $$ in fees were deducted, I was issued a credit of $700. (Whatever, I know airlines gouge you on changes like that.) HOWEVER, I was instructed to call the help desk when I wanted to rebook using my credit, which I attempted to do this morning. I was informed that $400 MORE would be deducted from the credit in "change fees", leaving me with less than a full ticket's worth of credit! (For the record, the $700 credit included the change fee already.) The representatives I spoke to were snarky, entitled, and genuinely seemed to be enjoying my frustration. I will never use this service again in my life, and as an avid traveler, I will advise anyone I know to shop elsewhere as well. Whatever good deal you THINK you're getting on your flight/hotel/rental car/etc...is NOT WORTH THE HASSLE. Avoid Priceline like a plague- horrific experience!

Knoxville, Iowa

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priceline stil money

1

I USE THE PRICELINE BEFORE BUT TODAY CALL THEM, REGARDEN ONE RESERVATION I DONT USE BUT STIL THEY GOT MY MONEY IS NOT FEAR THEY THING U HAVE TO PAY FOR A NOT USE SERVICE

HAWTHORNE CA

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Poor service helpers

1

Try to modify a reservation due to poor reviews and willing to pay more. Spoke with Omar, was useless. Told me he could not help me in any way and was nobody above him to assist me. Very lousy setup. Very polite person, just has one word on the vocabulary " no ".

Naples, FL

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Priceline.com

3.9 622

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