3.5
680 reviews
Other Insurance Companies:
  • Average: 3.4
  • High: 5.0
Type:
Car Insurance Companies, Home Insurance Companies, Life Insurance Companies
Progressive

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Progressive
 
3.5

(based on 680 reviews)

Ratings Distribution

  • 5 Stars

     

    (275)

  • 4 Stars

     

    (163)

  • 3 Stars

     

    (45)

  • 2 Stars

     

    (45)

  • 1 Stars

     

    (152)

68%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
    •  
    • Available Plans:
    •  
    • Affiliation:
    • I received a sample (23), I am an employee or otherwise affiliated with the brand (5)

Most Liked Positive Review

 

progressive is my pick

you never really know how good (or how bad) your insurance is until you need it. you know what they CLAIM to be, but not what they really are. i have been...Read complete review

you never really know how good (or how bad) your insurance is until you need it. you know what they CLAIM to be, but not what they really are. i have been a customer of progressive insurance for about four years and have not needed to file a claim. i was always pleased with them because they save me about three hundred dollars a year from my previous insurance company, but then came the true test of how good the company comes through when you need them. i was driving down the road and a deer jumped on top of my car. yes, that is what i said. it jumped ON TOP of my car. after calling progressive about my unusual claim, they brought a rental car to my house that same day. my car was totaled. what came next was what i expected to be a long drawn out process of collecting on my car. progressive called me on the third day after my wreck and told me they had a check for me for the total payment for my car. i was shocked and progressive has a lifelong customer.

VS

Most Liked Negative Review

 

nasty rude personal!!!

i have never used this company for insurance but have had to deal with them over an accident caused by one of their clients...

a young man insured by progressive fell...Read complete review

i have never used this company for insurance but have had to deal with them over an accident caused by one of their clients...

a young man insured by progressive fell asleep at the wheel, ran off the road, hitting several things in our yard including our boat...

when we contacted progressive they sent out an appraiser 5 days later (he brought his wife and child with him as he was on his way to the lake and just stopped by to do a quick write up!!)

He gave an outrageously LOW appraisal for the repair of our boat hull and motor...insisting on us using used parts for the repair of the motor that he could get from a "buddy" of his

on our own we got 3 different appraisals and no one would repair the boat without sending it back to the factory to repair the hull (for liability reasons they said).. progressive refused to approve this and offered $2500 for a settlement.

 after we refused this it took several weeks to get the agent handling our claim back on the phone.. she was extremely rude and informed us she would not sign off on our claim until after her vacation. (which ended up being 2 weeks)

 it took 4 months and a letter from our lawyer to settle the claim

never will i use or recommend this company to anyone.. not even my worst enemy!!!

Reviewed by 680 customers

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1.0

Do not purchase any insurance from Progessive

By 

from Sacramento, CA

Comments about Progressive:

Customer service was poor and didn't make clear communication with me. I decided to cancel the policy because they don't accept the riding-sharing work (Lyft and Uber) to cover my policy in California. I requested to cancel the policy and refund the money. They NEVER ask me what do I want to have refund money on the check, credit card, or something. They sent the refund money to the credit card that I used (the credit card is gift card) without let me know. I was confused and call the customer service. They were poorly to handle the problem and want not to solve the gift card situation then force me to contact the gift card to solve the problem. I am so disappointed with Progressive how they did handle this situation. I strongly recommend looking another insurance NOT Progressive!!!!

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
1.0

The Worst Company Ever

By 

from boston ma

Comments about Progressive:

They never stop to ask more and more money .My fault it was that i pay full in the beginning and after 2 months start asking more and more , even now that i cancel

(1 of 2 customers found this review helpful)

 
1.0

Progressive Insurance is a con

By 

from Kalamazoo, Michigan

Comments about Progressive:

I paid out for full coverage for a lot of years and just recently was in a car accident. According to them their is accident forgiveness for clients that have been with them for a certain amount of years. My next bill should have stayed the same it did not they raised it. Their policies are lies they do not honor them.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(1 of 2 customers found this review helpful)

 
1.0

Do not expect Rental Car if your vehicle is totaled

By 

from Austin, Tx

Comments about Progressive:

Do not expect a rental car if your vehicle is totaled. Most all insurance companies offer you a rent car as a courtesy. How are you supose to get to WORK? Would never use them again.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(0 of 1 customers found this review helpful)

 
3.0

Good Coverage - Better Costs

By 

from Providence, RI

See all my reviews

Comments about Progressive:

After being with Geico for a considerable amount of time, I moved to Progressive for better rates, better coverage. They offered better deal. So far the customer care has been prompt and they have adjusted my requests on a couple of occassions.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(0 of 1 customers found this review helpful)

 
1.0

scam insurance company terrible

By 

from mesa, az

Comments about Progressive:

i have been with progressive for 10 years.Full coverage, my son wrecked my jeep and it was totaled out. progressive offered me a payout that was not even close to market value.I cannot find a jeep across the united states that i can buy for the price they are offering, I can prove this to them .. but they cannot prove the price they are giving me is market value. scam insurance company.... do not go with them. 10 years i paid them clean record and they cannot replace my vehicle with fair market value....... progressive sucks...

 
1.0

Do not get car insurance here.

By 

from Tampa,Fl

Comments about Progressive:

Terrible claim reps.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(2 of 3 customers found this review helpful)

 
1.0

Dont do it!

By 

from Butte MT

Comments about Progressive:

Been with them 15 yrs. Now no service. Made mistake on my added vehicle changes and wldnt make it right. Did not pay the damage claim either. I'm switching to farmers or Sam's club.!

(1 of 1 customers found this review helpful)

 
4.0

great customer service

By 

from upstate ny

See all my reviews

Comments about Progressive:

been with comapny over 3 yrs great quotes and discount

  • Affiliation:
  • I received a sample

(2 of 2 customers found this review helpful)

 
1.0

Terrible experience - do not have your interest in mind

By 

from Michigan

Comments about Progressive:

Stay away from this company, they are not fair and do not have your best interest when you need them.

Our new car recently got rear-ended and is now totaled. Progressive is coming back with a value for our car that's $3,000 below what Kelly Blue book recommend as the retail value of our car. They have their own system of calculating the value of the car. The way that they do this is by pulling 4 listed retail value of the car and then subtracted milage and a "projected sold adjustment" amount (haggle amount from negotiation to deduct, not sure how they come up with this value) from the listed retail value. The four car that they provided, one was high, one was middle, and two was way below value. When I try to call the dealerships to confirm these car, three out of the four were not in their inventory and if they were, they were sold long before our accident. I'm not sure how to handle this right now, we need a new car but I hate to give in and let them cheat us.

This has been a terrible experience. We expect to negotiate with the other driver insurance for a fair price on our car because he was at fault. I did not think I would have to deal with my own insurance company that's supposed to have our best interest.

We are definitely never going to use progress again for our house or car. If anything should happen to our house, I have already got a taste of how they will treat us.

  • Affiliation:
  • I received a sample

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