3.5
693 reviews
Other Insurance Companies:
  • Average: 3.4
  • High: 5.0
Type:
Car Insurance Companies, Home Insurance Companies, Life Insurance Companies
Progressive

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Progressive
 
3.5

(based on 693 reviews)

Ratings Distribution

  • 5 Stars

     

    (281)

  • 4 Stars

     

    (164)

  • 3 Stars

     

    (46)

  • 2 Stars

     

    (46)

  • 1 Stars

     

    (156)

68%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
    •  
    • Available Plans:
    •  
    • Affiliation:
    • I received a sample (26), I am an employee or otherwise affiliated with the brand (7)

Most Liked Positive Review

 

progressive is my pick

you never really know how good (or how bad) your insurance is until you need it. you know what they CLAIM to be, but not what they really are. i have been...Read complete review

you never really know how good (or how bad) your insurance is until you need it. you know what they CLAIM to be, but not what they really are. i have been a customer of progressive insurance for about four years and have not needed to file a claim. i was always pleased with them because they save me about three hundred dollars a year from my previous insurance company, but then came the true test of how good the company comes through when you need them. i was driving down the road and a deer jumped on top of my car. yes, that is what i said. it jumped ON TOP of my car. after calling progressive about my unusual claim, they brought a rental car to my house that same day. my car was totaled. what came next was what i expected to be a long drawn out process of collecting on my car. progressive called me on the third day after my wreck and told me they had a check for me for the total payment for my car. i was shocked and progressive has a lifelong customer.

VS

Most Liked Negative Review

 

nasty rude personal!!!

i have never used this company for insurance but have had to deal with them over an accident caused by one of their clients...

a young man insured by progressive fell...Read complete review

i have never used this company for insurance but have had to deal with them over an accident caused by one of their clients...

a young man insured by progressive fell asleep at the wheel, ran off the road, hitting several things in our yard including our boat...

when we contacted progressive they sent out an appraiser 5 days later (he brought his wife and child with him as he was on his way to the lake and just stopped by to do a quick write up!!)

He gave an outrageously LOW appraisal for the repair of our boat hull and motor...insisting on us using used parts for the repair of the motor that he could get from a "buddy" of his

on our own we got 3 different appraisals and no one would repair the boat without sending it back to the factory to repair the hull (for liability reasons they said).. progressive refused to approve this and offered $2500 for a settlement.

 after we refused this it took several weeks to get the agent handling our claim back on the phone.. she was extremely rude and informed us she would not sign off on our claim until after her vacation. (which ended up being 2 weeks)

 it took 4 months and a letter from our lawyer to settle the claim

never will i use or recommend this company to anyone.. not even my worst enemy!!!

Reviewed by 693 customers

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5.0

Amazing company

By 

from Michigan

See all my reviews

Comments about Progressive:

I love the service we get from progressive agents. They are always there for you and for your needs and they make sure the job or issue you are calling about is done! We have bundled insurance from our cars and camper and they have best deals around by a high amount! Definitely reccomend!

 
5.0

I recommend

By 

from Piedmont, SC

See all my reviews

Comments about Progressive:

I've tried multiple insurance companies and I have found progressive to be the best and cheapest in my opinion. I have them for my renters and automobile insurance. I have had no issues whatsoever. They have the cheapest price after doing hundreds of online quotes. They offer more discounts than a lot of the competitors making my bill even cheaper every month. When I needed my car towed, they had someone there for me in 20 minutes and it was a very easy process. Customer service is always quick to resolve any issue and I have never had a agent be rude to me like I have experienced with other companies. As long as progressive is around, I will keep them for as many insurance policies as I can. I know I'm covered and I have a company I can count on. They have a convenient app where I can do almost anything without even having to call anyone. It makes life easier and I can keep my insurance cards on my phone without even having to print them out. If your having problems with your current insurance company, I recommend switching to progressive.

(0 of 1 customers found this review helpful)

 
1.0

Run People Run!

By 

from Montana

Comments about Progressive:

I have dealt with insurance companies before but this one is horrible. They low ball you when you have to file a claim. My daughter-in-law had an accident- (hit a patch of ice and totaled the truck) The adjuster showed up 1 week later, took pictures and said he'd call-no call so my son called him. He gave a ridiculous offer-and when my son said it was to low, he HUNG UP! Several days later my daughter-in-law called them, after I called and spoke to my sister-in-law who sells insurance and got advice. The claim adjuster tried to give my daughter in law the run around but I was so proud of her - she gave him the amount she felt was fair, backed it up with trucks that were like but not as nice as my sons- and she even asked to speak to a supervisor-she is still waiting for them to make the adjustment-and if not I'll be making the call to my attorney! This is the worst company-terrible service-terrible customer service- you pay way to much for insurance and then when you have to use it they treat you like dirt! Thank God my daughter in law wasn't seriously injured- a concussion, some bumps and some bruises but she should NOT have to go through this kind of stress- I wonder if we can sue progressive for mental anguish? Absolute below 0 rating!

 
3.0

I'm on the fence about Progressive.

By 

from West Burlington, Iowa

See all my reviews

Comments about Progressive:

I had some problems with Progressive, I personally think that have hidden prices, that they don't even let you know when you sign up. I signed up with them for the last couple years, and I have decided to switch over to a different one. Yes, they did help us with insurance, but I was not impressed with the prices, that are being hidden inside the premium and the packages, they make your insurance rise, even when you have not been in a accident at all. I have a clean driving record, and not have had one accident, or violation, and they kept raising it up every single month by a couple dollars. I like that they do have customer service, that is really helpful, and wonderful that is a huge bonus to my book if I ever decide to go back to the company.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
4.0

Not bad for an insurance company

By 

from lewiston, me

Comments about Progressive:

Let's face it, you're never going to *love* your insurance company... Have you ever heard of a love story of someone's insurance company? I haven't.

BUT I will say that Progressive has been nothing but wonderful to work with in the few motor vehicle accidents that I have been involved in. They've been kind, understanding, and willing to do what needed to be done in order to get my car back on the road.

I've not had a negative experience with representatives, and I hope that I never do. Keep up the good work!

 
5.0

Great company

By 

from Ohio

See all my reviews

Comments about Progressive:

I've had progressive for years. They have great roadside assistance. They work hard to help you if your in an accident. Monthly amount isn't too high. They care about their customers diligently working to serve you. When my car was totalled they handled it quickly. Made sure I was happy. Made me feel proud to be their customer.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
5.0

Progressive, fast friendly service, best rates

By 

from Beggs, Oklahoma

Comments about Progressive:

I called them after business hours to purchase insurance for a new car I just purchased. Quick and easy. Payment options available. When I hit a deer while driving my car it was totaled. I reached them, had immediate assistance with wrecker, followup calls and settled within 2 weeks max. While checking other prices found theirs to be lowest so far. Easy online access if preferred. Can be reached by phone quickly( and representatives clearly speak English and are easy to understand)

  • Affiliation:
  • I received a sample

(0 of 2 customers found this review helpful)

 
1.0

THIS COMPANY IS A SCAM

By 

from WALWORTH, NEW YORK

Comments about Progressive:

THIS COMPANY IS A JOKE, MY WIFE AND I HAVE HAD NUMEROUS THINGS GO WRONG, AND THEY WONT COVER ANYTHING. THEY ARE A SCAM. WE ARE DROPPING THEM. I FEEL GOOD THOUGH, THROUGH WORD OF MOUTH AND SPREADING THE TRUTH, I HAVE HAD 12 PEOPLE DROP THEM ALREADY. I WILL CONTINUE TO URGE PEOPLE TO DROP THEM. HORRIBLE CUSTOMER SERVICE, BUT IF THIS WAS AN ATTACK ON ZOMBIES MY WINDOWS WOULD BE COVERED. HA HA , WORST COMPANY IN THIS COUNTRY. I GIVE THIS COMPANY A 0 OUT OF 5, A 0 THAT'S HOW HORRIBLE THEY ARE. DON'T TRUST THEM, YOU AND YOUR FAMILY ARE NEVER SAFE WITH THEM

  • Affiliation:
  • I received a sample
 
5.0

Best Rates, Great Service

By 

from Dallas, TX

See all my reviews

Comments about Progressive:

I've been with Progressive for my car insurance over four years and have had the best experience. They offer so many discounts that make their rates the most competitive around. I've never had to file a claim due an automobile accident, but last year, my car was totaled by a local hail storm. The process was so much less painful that I anticipated.
Filing the claim was easy to do online. I chatted with several customer service representatives who were so helpful when answering my many questions. They were patient, professional and sympathetic.
One of the most memorable moments was when the adjuster handed me a check for the value of my carseats right there on the spot. They were filled with tiny pieces of glass from the hail. This felt like one of the most caring gestures in that moment.
Once my car was declared totaled, it was hauled away, and I was given a check to help purchase a different car. Since my original was a lease, I wasn't sure that I would receive any money. Progressive worked hard to ensure that I got what I had put into the car back to get my started on my search for another car.
The entire process was smooth and refreshing.

(1 of 2 customers found this review helpful)

 
2.0

Was not impressed with Progressive

By 

from Virginia

See all my reviews

Comments about Progressive:

My husband and I had progressive insurance for a number of years. Everything seemed to be fine until we had an accident with my husband's truck. A piece of machinery ran into his truck and did quite a bit of damage, nearly totaling it. We had a very hard time getting an answer whether they were going to force us to total it or not. We wanted to get it repaired because we could not find a comparable truck for him. We had a very difficult time with Progressive. We finally did get them to agree to let us have the truck fixed instead of totaled. They also gave us a hard time on where we were to get the work done at. There were a couple of approved service providers in our area and they wanted us to get a quote from both. We did and we wanted the dealer to do the work and they wanted the other company to do the work. It was supposed to be our choice but they gave us a hard time. Bottom line is I would not trust Progressive to be easy to work with in the future. We changed insurance providers.

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