I had Progressive for years & was very happy with them initially. To their credit, they were always very easy to deal with & even told me, without my having to ask or push for it, that I was not at fault when my car was damaged in a construction zone, so I didn't have to pay anything. Later, though, things started going downhill with them. First, I put up with their annoying driving monitor plugged into my car, beeping at me every time I braked "hard" (& it really didn't take much), which in the end made me a less safe driver because I started preferring to go through intersections when I'd typically stop at them (light just about to turn red or even just turned red) just to keep it from registering a hard brake. It was also collecting much more information than just braking, which wasn't disclosed (it may have been in the fine print, but I digress). Anyways, despite taking extreme efforts to minimize "hard" brakes & dealing with the annoying beeping for months, I was told simply that I didn't qualify for any discounts from it. That annoyed me, & made me wonder if it was more about just collecting data than assessing driving habits for possible discounts--I say this not only due to my experiences, but reading similar statements by many others online at the time--but it wasn't enough to drive me away. What did that was when my car was backed into, while parked, without me even in it, by a family member. I called Progressive & notified them of it (big mistake), but then told them to cancel the claim because the other insurance company was going to cover both cars. Despite the fact Progressive never paid a single cent toward repairs, & I wasn't even in the car at the time, they took away my good driver discount. Unfortunately, I didn't notice for months, so it ended up costing quite a bit of money. And they refused to do anything about it. So I switched & will never go back. They lost a several year customer over something that frankly should be (& maybe is) illegal.