3.6
676 reviews
Other Insurance Companies:
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Type:
Car Insurance Companies, Home Insurance Companies, Life Insurance Companies
Progressive

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Progressive
 
3.5

(based on 678 reviews)

Ratings Distribution

  • 5 Stars

     

    (275)

  • 4 Stars

     

    (163)

  • 3 Stars

     

    (45)

  • 2 Stars

     

    (45)

  • 1 Stars

     

    (150)

68%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
    •  
    • Available Plans:
    •  
    • Affiliation:
    • I received a sample (23), I am an employee or otherwise affiliated with the brand (4)

Most Liked Positive Review

 

progressive is my pick

you never really know how good (or how bad) your insurance is until you need it. you know what they CLAIM to be, but not what they really are. i have been...Read complete review

you never really know how good (or how bad) your insurance is until you need it. you know what they CLAIM to be, but not what they really are. i have been a customer of progressive insurance for about four years and have not needed to file a claim. i was always pleased with them because they save me about three hundred dollars a year from my previous insurance company, but then came the true test of how good the company comes through when you need them. i was driving down the road and a deer jumped on top of my car. yes, that is what i said. it jumped ON TOP of my car. after calling progressive about my unusual claim, they brought a rental car to my house that same day. my car was totaled. what came next was what i expected to be a long drawn out process of collecting on my car. progressive called me on the third day after my wreck and told me they had a check for me for the total payment for my car. i was shocked and progressive has a lifelong customer.

VS

Most Liked Negative Review

 

nasty rude personal!!!

i have never used this company for insurance but have had to deal with them over an accident caused by one of their clients...

a young man insured by progressive fell...Read complete review

i have never used this company for insurance but have had to deal with them over an accident caused by one of their clients...

a young man insured by progressive fell asleep at the wheel, ran off the road, hitting several things in our yard including our boat...

when we contacted progressive they sent out an appraiser 5 days later (he brought his wife and child with him as he was on his way to the lake and just stopped by to do a quick write up!!)

He gave an outrageously LOW appraisal for the repair of our boat hull and motor...insisting on us using used parts for the repair of the motor that he could get from a "buddy" of his

on our own we got 3 different appraisals and no one would repair the boat without sending it back to the factory to repair the hull (for liability reasons they said).. progressive refused to approve this and offered $2500 for a settlement.

 after we refused this it took several weeks to get the agent handling our claim back on the phone.. she was extremely rude and informed us she would not sign off on our claim until after her vacation. (which ended up being 2 weeks)

 it took 4 months and a letter from our lawyer to settle the claim

never will i use or recommend this company to anyone.. not even my worst enemy!!!

Reviewed by 678 customers

Displaying reviews 11-20

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(2 of 2 customers found this review helpful)

 
1.0

Horrible Customer Service

By 

from Brooklyn, NY

Comments about Progressive:

I started new policy 908426671, they took first month installment $227 from my checking account. the broker charged me extra $133. Later, same month they charged me another $56.65 a funny number with $10 late fee. I called them to complain about it but first, they transfer me to a local agent without even telling me. The local agent was unable to help and said they did not bill anything. Again called progressive, kept explaining them and the next lady hang up on me after saying that she will for sure help. They don't want to help, their customer service is horrible. I will pay extra money to someone else but not progressive. They insult their customers. They have no moral values. Shame on them.

  • Affiliation:
  • I received a sample

(1 of 1 customers found this review helpful)

 
1.0

Beware homeowners insurance

By 

from Minneapolis, MN

Comments about Progressive:

I have been a home insurance customer through Progressive for a number of years, and been very satisfied with their competitive rates. Two days ago, I received a voicemail indicating that Progressive had done some adjusting to how they calculate rates, and mine was significantly impacted, and I should expect to receive paperwork in the mail. With a 60 day notice, my rate increased by over 75% (something the ill-informed customer service rep argued, clearly having no grasp of basic mathematics - the actual increase was 82%, but I was rounding in the moment). I have had one small storm damage claim on the policy in the past several years, and that is it. I was able to get the increase down to a mere 45% by significantly increasing my deductible, but I couldn't possibly be more disappointed with this operation. I will be seeking other alternatives, and want to be sure as many people as possible know to avoid this. It is utterly unjustifiable to implement that sort of rate increase.... my house hasn't suddenly relocated to a flood plane, nor have I taken up fire juggling as a hobby.

 
1.0

They should be ashamed

By 

from Garland Tx

Comments about Progressive:

This company refused to pay my claim done by one of their hit and run drivers.
Stay away from them

  • Affiliation:
  • I received a sample
 
1.0

i would buy insurance somewhere else

By 

from indianapolis indiana

Comments about Progressive:

I was driving down I­70 and in Columbia Mo. at approximately mile marker 180 I blew a heater hose.I pulled over my motorhome and after calling 911, because the lines were not painted on the road,I called roadside service.The first time they hung  up on me.They were called back and they said I would receive a text message with eta for the tow driver. Approximately 3 to 4 hours later a tow truck showed up identified as I 70 towing in Missouri.The tow truck driver immediately stuck his tow forks under my motorhome and drug it towards his truck approximately ten feet without removing the drive shaft.I came out of the motor home and told him he needed to remove the drive shaft.He said he didn't need to remove the drive shaft or have the tools. I insisted he call somebody.He called somebody and they sent somebody with the tools to remove the drive shaft.After removing the drive shaft he allowed me, my fiance, my son and our service dog to ride in the back of the motorhome approximately eight to ten miles to his buddy's garage at his request.His buddy wanted $300 to reinstall the drive shaft.So I called ajero back and after arguing with Ajero they arranged for him to get my drive shaft back in but the tow driver had already damaged overdrive and other gears in my transmission and lots of other damage to the motor home.After calling Progressive several days in a row and they kept transferring me to Ajero I got ahold of someone at Progressive from Kansas.They asked me where I was going and I said Denver.They told me to drive to Denver to a place called Diversified and they would have it all repaired.Once reaching Diversified,they wanted a percentage of the damage whether they fixed it or not and I was not going to agree to that.So the progressive agent took me to another place in Denver and drove away and left us.They have paid a partial claim but refuse to pay the full claim and refuse to pay emergency expenses.We were stranded by their roadside and then again by adjuster.

(1 of 1 customers found this review helpful)

 
1.0

No Afterhours people in Underwriting

By 

from Central, Ohio

Comments about Progressive:

I work Monday-Friday, I leave my home at 0730 and do not return until 1830 (7:30AM-6:30PM), they cancelled me due to I did not call them between 8:00AM - 6:30PM to reach the underwriting team to answer question about my policy. I believe that a good company would work around their customer's needs and do what they claim and be there 24/7,they are not. I had made attempts to call after I arrived home and was told of the time reference, but I get 30 minutes for lunch and have made attempts to call and be placed on hold for so long that I had to go back to work. NOTE: I am paying for them to be there and to provide a service, they were not there and then cancels me after I called Customer Service and received confirmation that I was good to go and she had taken care of this matter.
Then when they reviewed the call that Customer Service and I had, they still could not reinstate the coverage and I had to take my day off to get covered by another company. If I were you, I would want a company to provide a person in all department 24/7 to work around my schedule and not me working around theirs.

(0 of 1 customers found this review helpful)

 
1.0

Buyer BEWARE!

By 

from Phoenix, Az

Comments about Progressive:

Before you buy a policy, know that Progressive Auto Insurance has hidden fees that they don't tell you about until it's time to make a payment. They will charge you an additional $8 each month just to process your payment! If I would have known that I would not have signed. Buyer BEWARE!!!!!!!

(1 of 1 customers found this review helpful)

 
4.0

Solid so far

By 

from Utah

See all my reviews

Comments about Progressive:

We recently switched from Geico to Progressive for our car insurance, and we added a home-owners policy at the same time. For equivalent coverage, Progressive was far cheaper than what we were paying (and cheaper than the other competition that I checked out). The one complaint I have is that they were unclear about what prices would be down the road (I pay six months at a time). They told me up front that the first premium was lowered by some new customer discounts, but when I asked specifically what I could expect my regular rate to be, they claimed that it was impossible to know until the next bill came. The next bill went up about $50 (which is about what I guessed it might be), and it was still far cheaper than I had been paying, so I don't have any complaints there. I also appreciate that they offer an app that works as an insurance card, so I can use my phone for proof of insurance even if I am driving someone else's vehicle. I haven't had a claim with them yet, so I can't say how good the claims service is.

(0 of 1 customers found this review helpful)

 
5.0

Best insurance company

By 

from Yuma, az

See all my reviews

Comments about Progressive:

Progressive is amazing! We have had them for our auto insurance since 2004. We have full coverage on 2 vehicles, (not the bottom of the barrell stuff) great coverage, have never had any issues. We pay less then $100 a month!!! Love this company!!

(0 of 2 customers found this review helpful)

 
1.0

Sinking Ship...

By 

from Clarksville, TN

Comments about Progressive:

We were notified by the marina maintenance that our boat was sinking in our slip. All the water was pumped out of the boat and we waited overnight to see if the boat had an issue or if the boat had filled with water due the heavy rains we had received for several days prior. Went out to check the boat out again and it was again full of water so we had it towed out of the water. We had contacted Progressive with a claim since the engines will not start and the boat was sinking. I have had little contact with the adjuster and have never been notified that the adjuster was actually at the shop where the boat is to look it over. The shop has not contacted me that they have found out where the issue is with the sinking and what the repair costs are as of date. Today in mail I received a notification from Progressive that the claim is now closed and they denied any repairs since they found that the boat was sinking due to faulty/worn hoses. I contacted the repair shop and was informed that the repair estimate still hasn't been performed since it will take a minimum of 40 hours to drain the fluids and remove the water from the engines. How can Progressive deny a claim when the shop hasn't even performed an estimate or assessment of what is wrong? The worst part of this situation is that my husband is deployed (which they know about) and I feel they are taking advantage of this situation. Very disappointed and have never in my life had such poor treatment from a company. Please stay away from Progressive!

(1 of 3 customers found this review helpful)

 
1.0

worse insurance that I came accross

By 

from Chicago, Illinois

Comments about Progressive:

Outrageously greedy, aggressive needless to say they are hostile. I am on mission to stop their practices today. this is jus the Beginning!...

  • Affiliation:
  • I received a sample

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