I will never ever fly cheap again in my live! Violent staff
Extremely poor customer service when asked why I need to pay that much for my bag which he claimed is too big. The guy didn't like that I questioned and became aggressive asking me to leave the waiting area. When I told him I won't, they got even more upset. When I asked to pay and board, he said that I can't board anyone as he has cancelled my ticket and that he had called the police to remove me. Police arrive and advised him it's not their job to move people without reason as I was not making any disturbance. I decided with the officer's advice to go to talk to the customer service desk. I arrived at the desk and the guy has already called his colleague. The colleague immediately got violent with me, screaming and trying to fight me. She removed her bag and thrown it and came at the other side of the desk where I was standing and was making violent and intimidating actions with her hands. She got more aggravated when I took my phone out to record the incident. She phone the police who came and took no action as they find out that she was the aggressor. It happened that it was the same initial officer who was really apologetic and asked me to go with him as he can see that she was very violent. I commend the officer who was really understanding and helped stop the scene after seeing the video footage
Abclish
Manchester