I have had this microwave for awhile now and it's great! I haven't had any problems with it. It's very simple to use. So easy in fact that my 3 children aged 3,5 and 6 are able o figure out how to heat something up. The two functions I use the most often are defrost and the heating. The only issue I have had is sometimes there are some sparks if the unit hasn't been cleaned properly (obviously my issue) but it just makes a buzzing sound and I am able to fix it quickly. It heats quickly usually to the lowest amount time needed to heat the product. I am very satisfied with this microwave and if another was needed would purchase the same model again. Ease of Use It's an easy product to use. It's self explanatory for the most part. Durability It has held up well over the years.