4.2
652 reviews
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  • Average: 3.2
  • High: 5.0
Southwest Airlines

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Southwest Airlines
 
4.2

(based on 652 reviews)

Ratings Distribution

  • 5 Stars

     

    (359)

  • 4 Stars

     

    (185)

  • 3 Stars

     

    (40)

  • 2 Stars

     

    (24)

  • 1 Stars

     

    (44)

88%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Service:
    •  
    • In-Flight Accommodations:
    •  
    • Affiliation:
    • I received a sample (14), I am an employee or otherwise affiliated with the brand (4)

Most Liked Positive Review

 

It's good to know there's an airline you can trust out there.

I flew Southwest Airlines for the first time in 2008 but did not fully appreciate their splendid service until recently. **Southwest Airlines** is the only airline I will fly now that they...Read complete review

I flew Southwest Airlines for the first time in 2008 but did not fully appreciate their splendid service until recently. **Southwest Airlines** is the only airline I will fly now that they travel from Chicago Midway airport to Minneapolis and back. (I live in Chicago but my family resides in Minnesota, so I always head home for the major holidays.)

I love how Southwest runs its check-in process. Boarding passes are available online exactly 24 hours prior to departure and throughout the day leading up to your flight. Simply log online, enter your name and confirmation number, and you'll be directed to a page with your boarding information.

You'll be assigned a letter and a number. The letter is your group, the number is your position in the group. If you're A12, you are the twelfth person to board the flight. This is fantastic because seats are first come, first serve on Southwest. At first I was wary of this process (what if I get stuck in between two people who snore, drool and hog the arm rests?!), but now I love it. Most of the time people leave middle seats at the front of the plane open, so I grab them and am first off the plane - woo!

Best of all about this check-in process: you DO NOT have to have immediate access to a printer to get your boarding pass. Your information is reserved up until your flight, so you can print everything at the airport. Just have access to a computer 24 hours prior to your flight and you're guaranteed to get a decent seat.

**Southwest Airlines** also does not charge for bags. You can check two bags up to 50 pounds for no fee. No airline does that!

Did I mention the flights are cheap? I can book a flight only ONE WEEK in advance for a Friday-Sunday trip from Chicago to Minneapolis for just over $200. Otherwise it is around $139-$159 dollars. It is easy to cancel or change flights too. There are 3 different fare levels - two offer refunds and one does not. I never purchase the two that allow refunds (Anytime and Business Select fares) because they're more expensive, so I can only attest to the Wanna Get Away fares. One word: great! If you have to cancel your flight(s), you get Southwest Airlines credits that are reusable for 6-12 months from your purchase date (depending on the restrictions detailed at rescheduling). It took five minutes for me to call and speak to an agent and cancel one of my flights for the holidays in 2009, AND it was only one part of a round trip reservation! So, Southwest treats roundtrip reservations as one-ways in the end. I like it.

Additionally, you can reschedule flights if your prices drop and get Southwest Airlines credit for it. Again, I am only familiar with the Wanna Get Away fares because that's all I book. In January 2010 Southwest ran a special where one-way flights to and from certain destinations were $59-$99 dollars if you flew between March 15 and May 25 (excluding flying on Fridays or Sundays). I decided to book a trip home to Minneapolis. Two weeks later they ran another special where flights were **$39 dollars one way**! I called to ask if I could get a refund since it'd only been two weeks from my original purchase date. They explained that since I had ordered the tickets online I had to do it online, but they told me exactly how to do it. I logged in to my Southwest account, "rescheduled" my flights (selected the same flights on the same dates) and immediately a credit for $46 valid on Southwest Airlines appeared in my account! The funds were valid until August 2010.

I also really like that Southwest chooses to fly in to smaller airports - for the most part. They fly in to Minneapolis' Humphrey terminal (the secondary terminal), which only has 8 gates, so getting through security is a breeze. Flying out of Chicago it's Midway, which in my opinion is the better of the two Chicago airports. The only delays I have had at Midway are weather delays in OTHER cities. Typically at O'hare - the other Chicago airport - you'll have a weather delay with clear skies and sun burning down on you. Ridiculous.

Their rewards program is pretty sweet. If you fly eight round trip flights in a year you get one free. That's not hard if you take in to consideration holidays and such.

The flight attendants on my flights have all been friendly and funny. One even sang to us upon landing: "For other airlines be forgot & never brought to mind! Cause Southwest Airlines got you here and we got you here on time!" - TRUE.

*Five stars* for **Southwest Airlines**. I will not use another airline again, as long as I can help it!

VS

Most Liked Negative Review

 

Brings back memories of sixth grade.

On the whole, I like Southwest Airlines.  The planes are comfortable, the flights are on time, the flight attendants are very friendly, and the prices are good.  The reason I...Read complete review

On the whole, I like Southwest Airlines.  The planes are comfortable, the flights are on time, the flight attendants are very friendly, and the prices are good.  The reason I don't fly Southwest more often is the whole "no assigned seating" thing.  When I do fly Southwest, I hate the idea of having to jockey with people for position in the line to board the plane.  It reminds me of being in a middle school lunch line, and that's not something I want to relive.  Then after casually and nonchalantly getting up and getting in line while trying to give the illusion of being a grown-up, handicapped people and people with small children (and evidently the 27 people traveling with them) automatically get to go first.  I'd really rather just know what seat I'm going to be sitting in.

Reviewed by 652 customers

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5.0

Efficiency and Effectiveness

By 

from Plainfield, il

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Comments about Southwest Airlines:

I love Southwest! They cater to the needs of a business traveler and a personal traveler. I enjoy the points system they have attached to the credit card!

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
5.0

One of best airlines

By 

from Overland Park, KS

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Comments about Southwest Airlines:

Never had a bad experience on Southwest airlines. I don't travel much, but when I do, I chose Southwest. They have great deals and are typically running on time.

 
5.0

Top Notch Customer Service

By 

from Cincinnati, OH

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Comments about Southwest Airlines:

I fly quite often, and always have over the years. I have had the opportunity to fly both domestically and internationally and have taken multiple different airlines for various reasons. However, I have always come back to Southwest, and now exclusively fly them domestically. Some say airline customer-service is an oxymoron, and most know the airline industry is a tough industry when it comes to customer satisfaction. One thing is true about Southwest though that sets them significantly apart - customer service. Most people believe that when there is a delay or cancellation that it's always the airlines fault, and thus don't take things into consideration like weather, which we all know humans have control over. When these situations have occurred with Southwest (which has been a rarity on the dozens of flights taken each year), they have always seemed to be one step ahead of the customers solving problems and always do it with a smile. From the gate clerk to the stewards & attendants on-board, it's been hard pressed to find a rude, unhappy and unhelpful Southwest Employee. I highly recommend Southwest to everyone. From low-fares to free luggage check and amazing customer service, you really cannot beat the experience.

 
5.0

My Favorite Way to Fly

By 

from VA

Comments about Southwest Airlines:

When flying, I always look at Southwest Airlines first. They are usually the most affordable airline with cheap fare and 2 free checked bags! Plus, I like the way you board a flight with them. I usually upgrade to get a number in the A section so that I can claim a window seat without any problems. I also like their free snack and drink on board. It's definitely my favorite airline to travel with.

 
5.0

I will for ever fly Southwest!

By 

from Belleville, IL.

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Comments about Southwest Airlines:

I flew with them in March and LOVED IT! AND THEM!

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
5.0

By far the best airline!

By 

from Geneva, IL

Comments about Southwest Airlines:

His airline takes care of its customers. Free bag check, and no change fees, can it get any better. Everyone you interact with at Southwest Airlines is very nice and customer oriented.

 
5.0

Underrated airline.

By 

from Houston TX

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Comments about Southwest Airlines:

Southwest is an OUTSTANDING airline. Reasonable, no luggage fees, easy exchange,.. if youre not flying SW you are missing out. I try to fly with them whenever I fly domestic. Now they have some international flights...LETS GO!!!

 
5.0

love this airline

By 

from Redondo Beach

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Comments about Southwest Airlines:

I love this airline. Been flying with them since I was 11 years old and now my 2 kids are signed up and we fly often. I love the free bags check in ans carry on, roomy inside. My toddler loves peanuts and pretzels and the free drinks.

 
4.0

Good Airline!

By 

from NY

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Comments about Southwest Airlines:

Southwest is usually the lowest fair at my airport. They are located at a local airport 20 minutes from my home which makes it so convenient. I don't fly that often but southwest is my go to airline. The staff is usually very good and friendly. This last flight they were not a happy group on the way home during a evening flight. I belong to their rapid rewards program so I earn points towards a free flight. The only thing I do not like it that they don't have assigned seating. But all in all it is a very good airline.

 
3.0

Tight but efficient

By 

from Oregon

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Comments about Southwest Airlines:

I have always had pleasant flights with Southwest, but I am a little tired of the cramped tight feeling of the plane.

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