3.9
1,034 reviews
Other Insurance Companies:
  • Average: 3.4
  • High: 5.0
Type:
Car Insurance Companies, Home Insurance Companies, Life Insurance Companies
Brand:
State Farm
State Farm Insurance

Read 1,034 Reviews

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State Farm Insurance
 
3.9

(based on 1034 reviews)

Ratings Distribution

  • 5 Stars

     

    (533)

  • 4 Stars

     

    (214)

  • 3 Stars

     

    (73)

  • 2 Stars

     

    (54)

  • 1 Stars

     

    (160)

77%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
    •  
    • Available Plans:
    •  
    • Affiliation:
    • I received a sample (27), I am an employee or otherwise affiliated with the brand (4)

Most Liked Positive Review

 

I Love State Farm!

When I saw the commercials for State Farm and they said "Like a good neighbor, State Farm is there" I thought no insurance company is that good. But I was wrong!...Read complete review

When I saw the commercials for State Farm and they said "Like a good neighbor, State Farm is there" I thought no insurance company is that good. But I was wrong! We switched to State Farm after I got into my first accident and it was cheaper than what we were paying before with our prior insurance company. They had great deals and low rates.


The staff at our agents location were excellent. When ever we would come in for anything they would stop whatever it was they were doing to help us and they made sure that they had taken care of and answered every question before we walked out the door. They also made us aware of all the different products they have without being a pushy sales person. We have along with our auto insurance, renters insurance, life insurance on both me and my husband, and personal articles insurance such as our wedding rings. And with all of that we are paying the same as we were when we were with our other company just having our one car insured.


The other thing that State Farm does that a lot of other insurance agents don't is that they offer dividends at the end of the year if the company has done well and didn't have an overage of claims in the previous year. We started our insurance in the middle of the year and the beginning of the next year we got a check from them! That was awesome.


And lastly our agent calls us every couple months to check in with us and to review our policy with us. I love that they do this because sometimes there are things that I want to change or add but don't always think to do it.


My husband and I love State Farm and we aren't planning on switching insurance company's any time soon.

VS

Most Liked Negative Review

 

what a corrupt company

Although this incident is not recent, it is typical of State Farm.  Two other State Farm insured home owners had the same experience we did with their roofs.We had roof damage from a...Read complete review

Although this incident is not recent, it is typical of State Farm.  Two other State Farm insured home owners had the same experience we did with their roofs.We had roof damage from a hail storm, and all our neighbors who were not insured with State Farm received new roofs.  Since our neighborhood requires wood roofs, it is costly to replace them.  State Farm declared our roof could be repaired and not replaced.  Two different roofers told us it was too damaged to walk on in order to repair and needed to be replaced.  State Farm would not budge and insisted on a low dollar payment to have the roof "repaired."  We knew that was not accurate because we had several estimates to repair or replace the roof and all the companies agreed it needed to be replaced.  In fact, we could find no one who would agree to repair it.  Forced to take their low estimate, we paid 4 times what they gave us and had the roof replaced, but State Farm did not know we had done that.  After receiving the check for the "repair"  State Farm canceled our insurance because, according to their letter, "**our roof needed to be replaced**."  How can any legitimate company tell you something can be repaired and then cancel you because they refused to pay to have it replaced?  I've talked to people who are happy with the low premiums State Farm offers, but when I ask if they've had any experience, they always say no.  Insurance should be for the times you need it, not a fund to enrich State Farm.  We switched to Farmers and the agent told me that State Farm was a joke in the industry.  She told me when you drive down the street after a bad storm and see individual spots repaired on a roof instead of a new roof, you can always tell it's State Farm insured.

Reviewed by 1034 customers

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1.0

Like a good neighbor, State Farm doesn't care.

By 

from Houston, Texas

Comments about State Farm Insurance:

I have been insured with this company for a pretty long time. I've had the same local agent for the last 4 years. I've never been in an accident, and was very shocked when I was. The commercials would make you believe that your agent will come to your rescue, and that is not the case. You will actually sit on hold to talk to someone in a call center, just like Jimmy had to in the commercial. Your local agent can't help you with any issues you may have, even when the towing company loses your vehicle. The entire process is not seamless and quite frankly makes me want to leave them. I don't feel like this company is operating with integrity and I would rather give my money to someone else.

 
1.0

Totally dissatisfied

By 

from Palm Bay, FL

Comments about State Farm Insurance:

About a month ago I was rear-ended by a State Farm policy holder, and was without my car for 3 weeks...she admittedly was distracted. Since she was at fault the repairs were covered by State Farm. However, within a week my car was back in the shop. According to you, STATE FARM, this could not be attributed to the accident. Since the second incident was also located near the rear of the vehicle, and the rate of speed in which the other car impacted mine I do not understand how this could be so!

  • Affiliation:
  • I received a sample
 
1.0

Beware

By 

from Yuba City CA

Comments about State Farm Insurance:

I have been with State Farm since 1970 with my vehicles and 1994 with my homeowner policy. I have had Storm claims with State Farm and recently I received a cancellation of my Home Owners insurance after 23 years with the company (I find it interesting that one would be cancelled because a storm reaps havoc or a tree comes through your roof.) I was also a employee with the company for 24 years and have watched the service and the company decline. They were once the "Porsches" of the insurance industry.... However the philosophy has changed and they are more money hungry and far less service oriented. The claims that I have had were less than satisfactory with hold times in excess of 20 minutes or when you do get a adjuster you are transferred to another who knows less than the person before you. It seems that State Farm has gotten soo large that it has forgotten how it got there. I would not suggest State Farm unless you have time to wait on the phone for extended periods or just want to be passed from one unknowing person to another......... What a PITY

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(1 of 1 customers found this review helpful)

 
1.0

Do Yourself a Favor and Stay Away From State Farm!!!

By 

from Colorado

Comments about State Farm Insurance:

I have had State Farm for 20+ years and have never put in a claim. Within a few years I and my husband had a car accident which was the other driver's fault and they received ticket. I received permanent spine damage and had many surgeons and Spine Specialist on my side with test results taken after the accident. State farm was both mine and the other Driver's insurance company. State Farm did not want to pay my claim and actually helped the guy who got the ticket. They also actually paid a doctor that I never saw to testify. I went through many years off meetings and hearings outside of court and it never went to trial. I couldn't take any more slander and making me look bad at every turn with their dishonesty. So, I said i didn't need their money, it wasn't worth all that they were putting my family through. As if that was not the last straw, we had hail damage in our neighborhood, it was so bad that we took video of water running down our streets. Everyone in the neighborhood put in claims to their insurance company's. Roofs were replaced and their houses received a new coat of paint. My State Farm adjustor came out and took pictures, he didn't include the paint and said "It was Splatter" whatever the heck that means and would not pay for it. They said it would come off when pressure washed , which it did not and is now fading horribly. So i took it upon myself to bring a painter specialist out who said it was indeed hail damage. We submitted the quote to State Farm which said it was indeed hail damage. I received a call asking to to take pictures...lol. REALLY! I became upset and said, "You already have picture, the other neighbors have since had their homes repaired. Pressure washing did not take it out and the paint is fading and looks horrible". OH MY GOSH!!!! This is the last straw. "I told them their insurance rates are very expensive(their rates keep going up and up) and I have paid them to take care of things like this. BAD COMPANY who doesn't care!!!

  • Affiliation:
  • I received a sample

(1 of 1 customers found this review helpful)

 
1.0

THE WORST INS. PLACE EVER

By 

from Amarillo, Texas

Comments about State Farm Insurance:

My husband wrecked his vehicle and we are currently trying to move and we desperately need to know if the vehicle is totaled... they have "rescheduled" to go look at the vehicle 5 times. 5 TIMES. That is very frustrating. They keep lying to us and say they are working on it but they aren't. We've asked multiple questions and they cant answer a single one. I hate this insurance company so much right now. We are having to pause everything going on and set us back months because they cant seem to get it together. DO NOT go here. It is horrid. We will be calling corporate in the morning.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(1 of 1 customers found this review helpful)

 
1.0

Terminated my policy without talking to me!!

By 

from Houston, TX

Comments about State Farm Insurance:

I stay in Texas and recently took a new insurance with them. After few months I changed my Virginia license to Texas license. Suddenly a night before I came to know that they had terminated my insurance as they could not find any valid license number. The agent told me they left me a voice mail(which only asked me to call back without diverging any further details). When I called them back there was a long hold time and I had to disconnect and they NEVER tried to reach me ever after. They sent me a letter by post which is posted on November 30, 2016 and the termination date was also Nov 30. Obviously the letter reached to me after November 30. Now they are saying they can issue a backdated new policy with rates way more than what I was paying. Totally DISHONEST company! Least they could do was to talk to me or send me an email before terminating.

  • Affiliation:
  • I received a sample

(1 of 1 customers found this review helpful)

 
1.0

bad company

By 

from san antonio texas

Comments about State Farm Insurance:

i had bad experince bad situation with this comany when i got some life insurace for my mom... on the day of her passing they did not want to payme the policy for her funeral so instead i stuggled they did not want to hear me after i told them the situation they ignored me ...and this is a a big company state farm i thought they where good caring company wrong

(0 of 1 customers found this review helpful)

 
5.0

Excellent Service

By 

from Sault Ste Marie, MI

Comments about State Farm Insurance:

I've had State Farm Insurance on my home since 1988. Last year I had significant wind damage to my home and barn. I just want to credit them with their fantastic service. They could not have been more nice and helpful. Everything has been repaired beyond my expectations.

 
5.0

Stolen Motorcycle

By 

from Haslet,Tx

Comments about State Farm Insurance:

Had a motorcycle stolen and filed a claim and the claim process was easy and overall a great experience. Waited about 2 weeks after bike was stolen to hear from them because they will wait to see if police find it (which is understandable) the day after the two weeks the called and told me they would send the check the next day!! Great experience

(6 of 6 customers found this review helpful)

 
1.0

Do Not Use State Farm - High Costs, Low Service

By 

from Lithonia, Georgia

Comments about State Farm Insurance:

State Farm is only good when you're paying them, as soon as they need to pay you, they drop your coverage.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

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