3.2
459 reviews
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Straight Talk

Read 459 Reviews

Straight talk has good Coverage!

4

I used straight talk's prepaid phone services for a few years now and it still has the best reception out of all the other phone carriers! Since they use multiple cell towers, they pick up cell reception virtually anywhere!

north carolina

true

Horrible Horrible Horrible

1

I have been using Straight Talk for almost 9 years. Since their phones were lacking, I continually have made use of the "Bring Your Own Phone" plan and usually haven't had too big of a problem with the phones working other than them being time-consuming to set up. I've always elected to be on auto refill. For many months, I've been magically booted out of auto refill wondering why my phone isn't working, but hey, you get what you pay for, right? I thought, well, Straight Talk is cheap enough for me to put up with these headaches. I've finally decided I've had enough. With my current phone brought to the plan that is "compatible," after it was first set up, the GPS wouldn't work. After several phone calls (and hours), the GPS finally started working after I was told "That should have been switched when you were first set up." Fast forward, GPS works, but now, I am unable to see or send picture messages or use the blue tooth in my car--these are all things that worked while the GPS did not work. I called Straight Talk today (1 month later) to find out that they cannot check these things because I don't have any more high speed data to use. They told me to check my wifi connection. I explained that there is no trouble with my wifi connection. However, unless I buy more data, they will not look into it because they don't see it as their problem (even though I had plenty of data when the issue started happening). I spoke with a customer service rep and a supervisor. Neither of them were the least bit helpful. After years of struggles, this is the last straw. I can no longer stick with a company that randomly disconnects my phone AND is entirely unhelpful. Even though I love to save money, I will look elsewhere.

Winston-Salem, NC

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No

2

I use this product 0n a daily basis.I seem to have problems with network issues which is making it hard for me to like the service

jacksonville,fl

false

Customer service might be worse but I don't see how

2

Love the no contract, Easy to refill card , good coverage ( If you can buy the proper phone). Needing a new phone that works with ATT, I tried local stores ( only verision version sold) so I call straight talk. After an hour explaining that verision will not work in my area, I am assured that they will send me proper phone. Three days later I receive a verision phone. After calling straight talk I am told I will have to pay to return phone. I balked and asked for manager. Finally that agree to send me a box with an RMA # so that I could return the phone but they would not assure me that they could send me a phone that would work on ATT towers. Guess I will change to something else when these 90 day cards run out.

Concord Arkansas.

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Saves money!

4

I've used straight talk for over 6 years. The plans are great and you get more data than most providers for the money. Up until my current phone I've actually had better service and than most people....service in the craziest areas! The service is high speed and isn't laggy. However this current phone cuts completely out during phone calls and I have terrible service...could just be the phone, which I about to replace. The customer service is decent, my problems have always been resolved. Over all, this is a great provider. I will and do recommend straight talk to others.

Bellbrook, OH

true

i do not recommend this service

1

so, my phone for the past month hasnt been working, it wont let me make/recieve calls, i called straighttalk today to get it fixed, and they made me switch my sim card to the verizon sim card bc they said it was reliable with my phone, well come to find out it wasnt, so they told me to switch back to my at&t sim card and they would activate it and call me back in 30 minutes ( i was on phone with them for 45 minutes) waited 2 hours for them to call back only for them to tell me my card has experied meaning they did the ultimate scam,,,, they duked me on my money so now my phone has no service ((((((:

silsbee, texas

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Will not ever deal with them again

1

Worst customers service I have ever received anywhere. Hung up on me twice

Arkansas

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Don't waste your money

1

Don't waste your money they won't let you have a personal hotspot with your own data. Unlike other providers. Told me they don't offer the personal hotspot option. But then said I could purchase a hotspot to share my internet. WOW

63801

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Bad Bad Customer Service

1

What is this world coming to ... cannot even get someone who speaks English!!!! Very bad customer service... one of the phones was broken and not going to be replaced, I paid about $55.00 a month for the plan and I also pay for other plans.. because the payment came out of my account 2 days ago after I called they said no refund!!!Are you crazy!!!! I could not believe that.. Don't tell me that straight talk cannot refund the money when it was just renewed and I called 2 days late.... Not good not good at all.. bad customer service.. So my answer to everything is canceling the other phones and looking at other prepaid companies... Thank you straight talk for the lousy service I received and not only that I have been a long time customer and now not anymore!!!!

Pittsfield, Mass

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I like the service but very very very Bad Customer Service

1

I loved myJ3 Luna but I had to send it in to get repaired and now they tell me that there is no record of a ticket for my phone and I guess now I don't get my phone back or replaced with one that works I have talked to 3 different Rep's and 1 online and they all tell me that there is no record of my phone so what do they do delete my ticket because I have the receipt for it when I got it and the extra warranty that I paid for so now I just have a receipt for something that I don't have anymore because I sent it in to be replaced.so I would make sure thatt you video or record when you place it in the package and when you send it off to have proof because they delete your ticke.

Shell knob MO.

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Straight Talk

3.2 459

61.8