I have been with Straight Talk for approximately 5 years now. Since being a customer of theirs I have only had to call them twice for technical problems I was receiving when first signing up with them. Both of these were taken care of within the same day. I have never experienced dropped calls. Texting, a few times I do get a dialog box stating I have to download an MMS message, which does become a bit frustrating at times. When I am connected to the Internet, pages load quickly and effortlessly. Speed does slow down after you reach your limit, but the data is still considered unlimited. Not too much of a hassle if you are spending the majority of your time connected via WiFi (which DOES NOT count towards your data 4G limit). Though I have thought about going back to a contracted plan, the price and service I get with Straight Talk is equal to, if not better than any of the big name companies I have dealt with in the past.