3.4
714 reviews
Other Cell Phone Providers:
  • Average: 3.3
  • High: 5.0
T-Mobile

Read 714 Reviews

REVIEW SNAPSHOT®

by PowerReviews
T-Mobile
 
3.4

(based on 714 reviews)

Ratings Distribution

  • 5 Stars

     

    (200)

  • 4 Stars

     

    (215)

  • 3 Stars

     

    (107)

  • 2 Stars

     

    (68)

  • 1 Stars

     

    (124)

68%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Call Quality:
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    • Coverage:
    •  
    • Plan Options:
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    • Features:
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    • Customer Service:
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    • Affiliation:
    • I received a sample (25), I am an employee or otherwise affiliated with the brand (3)

Most Liked Positive Review

 

Customer service is outstanding

  I can not say enough great things about T Mobile customer service....that is the main reason I stay with this cell phone provider.  Every problem (there have been...Read complete review

  I can not say enough great things about T Mobile customer service....that is the main reason I stay with this cell phone provider.  Every problem (there have been only a few) has been handled in a friendly, professional and courteous manner.  They will take as much time as needed to fix any problem you have and they geniunely care about their customers.

  They have comparable rates, lots of phones to choose from.....some of them free with service.....and there are a lot of T Mobile stores around  to purchase accessories.  I would not change my service provider for any reason.

VS

Most Liked Negative Review

 

It can be way better than this

I have been a loyal T-mobile customer since 2006 or you can say for almost five years, though the monthly rates are decent enough but the service is really bad especially when you are...Read complete review

I have been a loyal T-mobile customer since 2006 or you can say for almost five years, though the monthly rates are decent enough but the service is really bad especially when you are in the west coast trust me its equivalent to having no cell phone. I have a google mytouch 4G android and if you see the Ads in the TV which compares itself with ipone 4G, it says the dataplan is 10$ a month, I was been charge 29.99$ when I called the customer service they say that its only a limited amount of dataplan that you get it for 10$ and if you exceed the limit you will be charged a dollar for every MB that you use. Another incident was I had to unlock my phone and when to a mall where the t-mobile service agent says call customer service and it would be done very easily which didnt happen. I woulnt recommend people to go for t-mobile.

Reviewed by 714 customers

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1.0

the most incompetent corporation I have ever dealt with

By 

from australia

Comments about T-Mobile:

I tried multiple times calling from overseas to have my account properly managed, as it has been mismanaged by the local store staff who cannot seem to set up an account. The prepaid plans are a joke, and you cannot reach them by chat, only phone, being shuttled between departments, each with a 30 minute wait. No one can properly set up an account. This company takes your money, provides no service, then shuts off your service. Dump them as soon as you can.

 
5.0

Love love T-Mobile

By 

from Los Angeles, CA

Comments about T-Mobile:

I love T Mobile! Got a great deal on phones, they have great service and they give weekly promotions!

(1 of 1 customers found this review helpful)

 
4.0

Best in years

By 

from Philadelphia, PA

See all my reviews

Comments about T-Mobile:

The new T-mobile network is not like its was 10 years ago. In most areas I get better service than people using AT&T and Sprint service for a much lower price.

(1 of 1 customers found this review helpful)

 
5.0

Great Customer service

By 

from Ct

See all my reviews

Comments about T-Mobile:

I'm a long time Tmobile customer and have never had an issue with service. They have always been kind of I needed assistance and have gone the extra mile to get me back when I stupidly switched to sprint because my child wanted the deal they had for iPhones at the time. Never again and so glad I'm back.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
5.0

Service for them

By 

from Bristow, Oklahoma

Comments about T-Mobile:

I love t.mobile have had it for years good service no problem.

 
5.0

I currently have this carrier.

By 

from Atlanta GA

See all my reviews

Comments about T-Mobile:

Great carrier. Been with them since 2005. Fair prices.

(0 of 1 customers found this review helpful)

 
5.0

The best phone service

By 

from Albuquerque

See all my reviews

Comments about T-Mobile:

I'm on the family plan we have been with T-Mobile for 6 years now and we are very happy with out decision. Great deals and service, great customer service.

(1 of 1 customers found this review helpful)

 
5.0

Hustle and Persistance is still alive!

By 

from Scottsdale AZ

Comments about T-Mobile:

I recently went to the T-Mobile store at 8980 Indian Bend in Scottsdale. Jullian, Adrian, and Erick would not give up on transferring may data 0f 6k phone numbers. It was complicated as there were numerous issues with my old phone! I was in the store for two hours and they were determined to find a solution for me no matter what! They finally got everything working great and I could feel the massive stress and anxiety leave my body! This is one of the many reasons I have been with T-Moble 21 years! I Rosen

 
5.0

T-mobile phone sevice quality

By 

from Dallas tx

See all my reviews

Comments about T-Mobile:

I think T-Mobile phone service quality is the best there is I always have a strong signal and no drop calls.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
4.0

Good phone company

By 

from chicago ill

See all my reviews

Comments about T-Mobile:

Good phone company i use the prepaid plan for 40 dollars a month witch includes unlimited talk and text and 5 g of data. Have no issues with receiption good deal for the price. Just wish they had more prepaid phones too buy they stopped selling them for some reason.

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