3.4
722 reviews
Other Cell Phone Providers:
  • Average: 3.3
  • High: 5.0
T-Mobile

Read 722 Reviews

I LOVE T-MOBILE

5

T-Mobile, from Customer Service, to Technical Support, to Billing, to Supervisors, and Management, Thank you! To current customers and non-customers please take note as T-Mobile is where you want to stay or be in the years to come. They have amazing things coming around the corner and you will want to be a part of it. I know this because they listen to their customers and respond appropriately exceeding my expectations. My experience the last six years from both a personal and business account perspective has been most incredible, most uplifting, and most desirable a consumer could experience. When I switched carriers from Verizon to T-Mobile I was looking for an economical and quality carrier. I not only found that, but much more that exceeded any customer experience in my many decades on planet earth.

MA

true

Great store employees

4

The store employees are great and do everything they can to help. Customer service when calling in could be improved. All in all I get pretty good service and do not drop calls

Arizona

true

T-Mobile Prepaid: Poor Customer Service and Broken Billing

2

My wife and I switched to Tmobile's prepaid plan after having a terrible experience with Xfinity Mobile. We had previously used Tmobile's post-paid plan and been very happy. Under the new Tmobile plan we setup autopay to renew our service. Twice now, our service has expired on the renewal date and our service was cutoff. In both cases I had to manually renew our service only to find out through our credit card bill that Tmobile billed us 2x for the same transaction. The first time this happened I called tmobile and asked them to fix our autopay and refund us. They "fixed autopay" but said they couldn't refund us because they didn't see more than one charge. Since they were being unhelpful, I disputed the charge through my credit card company. The second time I was overcharged I called them immediately and they promised me a full refund and that another agent from the billing department would call me the next day. That didn't happen and it has been a week and a half. To say that I am extremely frustrated with Tmobile's customer service would be an understatement. The only reason I'm still with them is that I'm tired of dealing with customer service and don't want to change carriers again. I'm planning to just manually pay my bill early each month. If another reputable carrier comes along and offers me a better deal though, I'd be more than happy to switch carriers.

20147

false

no not any more

1

T-Mobile sucks and should not be allowed to buy Sprint fix the problems inside first

Texas

false

Very Good and supportive

4

T-Mobile is really good services provide me.

London

true

Best Cell service & customer service too!

4

I have had TMobile now for over 13 years and will never switch. I love T-Mobile's customer service and the phone plans are fair. They also have the T-Mobile Tuesday's where they give free stuff for the customers! This past Tuesday, they gave free TMobile socks and a taco from Taco Bell! Yum!

Milwaukee wi

true

They are the worst company I ever got with

1

Nothing is great about T Mobile!!!!!!!!!!! Notta,Notta,Notta!!!!! They have got to be the worst of any one company that I have ever went with!!!! I just tried to get my phone activated the 1st day, It took 2 hrs. & 20 something minutes. They still couldn't give me my freaken phone #.Finally, I got that on my own with freaking hours of messing with it. The next thing is,is that I needed my old # due to bills & email address's. Man!!!!!!! Their wasn't anyone in this world that was that stupid I'm thinking! Oh yes their is!!! T mobile is Ladies & gentleman!!! I had 2 de activate my servicurace on my phone to give someone that lives with me the other minutes so I didn't loose out,Needless 2 say they couldn't even do that. I was promised with a verification # that the mins. from mine once his expires will go directly on his phone!!! I don't feel as if that is going to be accurate, I have no faith nor trust in them & you would be a dumb A- - to even try

Picayune,Ms.

false

Highly recommend

5

Tmobile offers great discount for military. Also included is Netflix. Tmobile Tuesday we get great stuff from gas discounts, free redbox rental, merchandise.

Henderson,NV

true

Sticking with thus company

4

Just got a style 4 phone with. Unlimeted minutes and data. The price is very decent. They gave me a free phone case with purchase. I think the price for the plan is very decent to. I will be staying with this phone for a long time.

Il

true

the most incompetent corporation I have ever dealt with

1

I tried multiple times calling from overseas to have my account properly managed, as it has been mismanaged by the local store staff who cannot seem to set up an account. The prepaid plans are a joke, and you cannot reach them by chat, only phone, being shuttled between departments, each with a 30 minute wait. No one can properly set up an account. This company takes your money, provides no service, then shuts off your service. Dump them as soon as you can.

australia

false

T-Mobile

3.4 723

68.0