I switched over to Straighttalk/Tracfone about a year ago, from AT&T. We also tried Verizon for a few years before AT&T. Neither of those huge companies even compare to Tracfone/Straighttalk in my opinion. I am not sure how they do it, but I guess you use ATT and Verizon towers, so my reception is so much better with Tracfone. I live in a super rural area, so that is saying a lot! The customer service is available via chat, phone, or email which is really convenient-I usually chat if I have an issue. The only issue I've had was switching phones, because I simply didn't know what their process was! They helped me asap and it took just a few minutes to get my new phone up and running. Tracfone/Straighttalk also lets you lease phones (like the major cell companies) and I paid a fraction of the price that I would from ATT. I highly recommend Straighttalk/Tracfone.
Mineral Bluff, GA