3.6
337 reviews
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  • Average: 3.3
  • High: 5.0
TracFone Wireless

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I left a major cell company to join Tracfone

5

I switched over to Straighttalk/Tracfone about a year ago, from AT&T. We also tried Verizon for a few years before AT&T. Neither of those huge companies even compare to Tracfone/Straighttalk in my opinion. I am not sure how they do it, but I guess you use ATT and Verizon towers, so my reception is so much better with Tracfone. I live in a super rural area, so that is saying a lot! The customer service is available via chat, phone, or email which is really convenient-I usually chat if I have an issue. The only issue I've had was switching phones, because I simply didn't know what their process was! They helped me asap and it took just a few minutes to get my new phone up and running. Tracfone/Straighttalk also lets you lease phones (like the major cell companies) and I paid a fraction of the price that I would from ATT. I highly recommend Straighttalk/Tracfone.

Mineral Bluff, GA

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I'm a Long Time Customer and Very Happy

4

I'm a long time customer of Tracfone, for about the past 20 years now. I have to say that over the years, it has improved so much. I dont have as many dropped calls as I used to, and the coverage area seems better than it used to be where I live. And I just got a new phone last fall to replace my old one, and the activation process was so much easier than it used to be! I love the "Bring Your Own Phone". I was able to use an unlocked smartphone with Tracfone that's much better than the phones tracfone themseles offer, so that made me happy. I know my dad just switched his iphone 3 from another carrier over to tracfone. Only reason I gave 4 stars is that customer service is still "iffy" with tracfone. I had to call CS last year about something and was on the phone for 45 minutes with no resolution. But that was just one incident. I have called other times and had good luck. Overall, I'm very happy with Tracfone and have recommended it to others and will keep doing so.

Ishpeming, MI

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I Do Not Recommend!!!!!

1

I purchase tracfone's free Samsung Galaxy Stardust Android and received this phone in the mail and the phone was not secure in the box. Then the phone look like it was used but I ignored it. The screen protectors that was sent in the box are not the right size for the phone. Then when I tried to charge the phone because it was not fully charged the charger and cable would not work. I contacted tracfone about receiving a new charger and cable for the phone because I can't charge it. They just sent me a charger in the mail but did not send a cable with it. I contacted tracfone again to say I received the charger but didn't received the cable with it. There response was a charger cannot be sent without the cable. I told them only the charger was sent in the mail but they still refuse to believe me and said you cannot receive another one. Now the only way I can charge this phone is buy one myself which is sad. The design, the features and battery life for this phone are not good. I would not recommend this phone or their service to anyone because this is the worst experience I've had from a phone company.

Fort Worth

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Tracfone

4

I have been using tracfone for over 4 years, we love it!! There is no contract, you can cancel at at time with no fee!! And you can bring your own phone, we did this, and we LOVE it!! Just add minutes as needed, just watch your end date and make sure you refill before then. With this all your minutes roll over as long as you have service dates left. We have had great coverage all over our area and different area's we travel! Great prices too, for someone on a budget who does not want a contract, this plan is for you!!!

Lake Charles, Louisiana

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The truth

1

I have had tracfones.. The first triple minute touch screen lg or so. The phone kept shutting off calls. Did NOT work. I had other tracfones and used Chat to transfer numbers, thank GOD! Mom said to stop wasting your time with this Sh&&^TR company. I got bad reception and lousy moments. The 1-800 number was screwed up as well. Speak English, people! I have an 'fake' android phone with tiny screen tracfone. Can't hardly press the buttons and hear with it. I use it to mess around with now. My new provider is consumercellular, build-a-phone/plan. This is the truth of tracfone. Safelink as well. I hated using a card and type the air time on the prepaid menu. I needed an app called Tracfoneapp I can't think of it. I live near a cell phone tower and got a bar or two. Please don't waste your time AND money with this awful company!

Florida

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Good Service bad Value

2

The service is great and picks up in most places. The down side is the price of the minutes is very high. This is not a phone for everyday use if you use your cell phone all the time. Its a great emergency phone to keep on had. The minutes roll over which is a plus. I keep mine in the car in case I forget my cell phone or if I dont have service on my regular phone.

Mount Carbon, WV

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Good phone fair price

3

Got my son a trac for his first phone it's held up great and I don't have to worry about a high bill which is awesome for me.

Marysville WA

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Tracfone Works For Me.

5

Located in a rural area, I carry both a gsm & a cdma tracfone. Have not had a landline for going on 6 years. Very happy with the service. Recently updated my gsm phone & wanted to keep my old number & minutes & service days. I called customer service & got everything switched over to the new phone. It took about 10 minutes to do the switch. My new phone was activated & working within 1 hour. I like flip phones so that's what I carry. I buy my airtime cards locally. No bills in the mail & keeps me in charge of my phone costs.

Way Out In The Boonies

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TERRIBLE CUSTOMER SERVICE

1

I purchased a Trafone for my daughter to call me after-school daily. No problems 1st year so I added another 2 yrs and more minutes. After 6 months into my 2nd year, the phone service died. I called Trafone on 4/10/2015 (spent 40 mins) and they can't seem to find out what's wrong. They told me they re-coded the phone and wait 24-72 hrs. After 72 hrs, phone is still dead. I called Trafone on 4/12/2015 (spent 50 mins) and they tried re-coding, tried to get a supervisor. I was transferred to the "Super" Technical Support and was told that they'll send a replacement phone to resolve the issue. Received the phone 4/17/2015 - charged for 24 hrs. I was out of town and called 4/21/2015 (spent 54 mins). There were problems transferring acct minutes from old phone... My acct was deducted 120 mins. The rep tried to get a Supervisor but none available. She re-coded the new phone and asked wait 24 hrs and call "*22890"... On 4/23/2015, called Tracfone again b/c I'm still short 120 minutes. Crystal, a Manager, assisted and she was able credit my lost 120 minutes. FINALLY, from 4/10-4/23, 13 days to resolve this issue. I asked Crystal if Tracfone would provide "anything" to me for my 13 days of no service and over 3 hours of my time. She informed me that she was a "manager" and that Tracfone would not provide anything in addition. I've already received "3 days extension" to my account for their coding efforts. I explained that I've been very patient w/Tracfone and a loyal customer. Surely 13 days and over 3 hrs with Cust Service deserves an "apology" or a cheap pen or post-it note... Gosh, Crystal threw back at my face that my phone was over a year old and I was already "lucky" to get a new $9.99 phone. Wow! I didn't expect that... what terrible customer service from a MANAGER. I explained that I'm not asking for anything specific.... just something so that I feel a little better with wasting 3 hours on the phone and 13 days out of pocket on a phone. I told her to send my Transaction Summary to me and this is the last that I will use Tracfone. I will share my experience with EVERYONE! Crystal (you are not empowered as a MANAGER) sends me an email stating that I "agree to comply with the Terms & Conditions, which are subject to change from time to time without notice." DON'T USE TRACFONE... TRY SOMEONE ELSE WHERE CUSTOMER SERVICE MEANS SOMETHING.

Bay Area, CA

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Poor and Inconvenient service

3

This service provider is best for individuals who wish to make phone calls every once in a while but definitely not for those who are constantly on their phones. You can do things like call, text, and even access the web but it will drain your minutes really fast. Another thing I am not fond of is that the service from Tracfone is rather poor. Every time I am out somewhere in a building or something, I have to go outside to get service just to make a call or text someone. This has been quite inconvenient for me so many times when I desperately needed to make a call. Currently I am looking in to another cell phone service provider because for the same price of an unlimited access tracfone card I can get better service for the same price by other companies. With that in mind, if you want good service I would go with another cell phone service provider. Call Quality Sometimes the phone will sound crackly or I will not be able to hear anyone. Coverage The coverage is rather poor. Hence the reason I am going to get another provider. Plan Options They don't really offer many different plan options whereas other companies usually do offer more. Customer Service Customer service is okay but the people on the other end of the line are from another country and sometimes don't speak English fluently.

USA

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TracFone Wireless

3.6 337

73.9