I recently moved from Texas to Pennsylvania and used both a pull behind trailer and a U-box. I was called three hours before I was to pick up the pull behind and told that the person who had it before us had extended their rental and we would not have it for another 5 hours; our movers were only going to be there for an hour at the original reservation time. Finally, they did find us one to get on time, but we had to go to another location that did not have the dolly we paid for; therefore, we had to drive back across town for the dolly. This was the least of our issues. We had shipped the U-box ahead with a lot of our belonging. When my husband went to pick the box up it took over an hour for them to load it up, even though they knew what time we were going to be there. Also, they told him upon arrival that the box had opened in transit. Due to inproperly handling the equipment when they moved the box the door was busted open and our belongings spilled onto the road. We had broken items, lost items and lots of stress. No one seemed to care, it took three months for the insurance to pay up and we had a $100 deductible even though it was due to negligence on the part of a uhaul employee. The exhaustive move was made even more stressful by the mishandling of things by uhaul. I will never use them again.