3.3
52 reviews
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  • High: 5.0
VRBO.com (Vacation Rentals By Owner)

Read 52 Reviews

beware of this one

2

Stayed at legacy park in davenport florida rented for two months with home away 4 bedroom house attached pool. Lots of problems beat up furniture plumbing problems management thought we were demanding we had plumbing problem emailed on a Monday no reply again on tues been too busy sorry waited al day staff arrived 5pm did one toilet back tomorrow for 2nd one waited all day no show email home away replied family emergency we were too demanding 3rd day finally showed up said no emergency they just had no toilet seat replacement less than honest Home Away pool area holes in screens bedroom furniture old beat up overall maybe 2 stars is too fair closer to one star

niagara falls canada

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VRBO - Caveat emptor - Buyer Beware

1

We reserved a room in Orlando with VRBO in November and booked using their website. Our reservation was cancelled in mid January - thing happened however, they refused to refund us our money! Further more, they refused to refund the money to my credit card company who has filed a complaint with the credit card company proper. Now the issue is that on VRBO's website, it states: *You must complete your booking or payment through the HomeAway checkout process in order to be protected by our Book with Confidence Guarantee. We can't protect payments that are completed outside of HomeAway. This is not accurate! We did complete our booking through "HomeAway" and they have not helped us to get a refund NOR to find other accommodations. 45 days now and no help from them at all. Fortunately, we were able to find other accommodations and our vacation plans were saved, if you are going to use VRBO - Caveat emptor; buyer beware.

Ohio

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VRBO can be a rip-off!

1

VRBO does not help you with disputes you have with the property owners. They also let owners charge cancellation fees that are in conflict with VRBO policy of 100% refund if you cancel 60 days before check in date. Our group cancelled 90 days in advance and the owner held back $250 cancellation fee and $157 VRBO fee!! VRBO said they don't get involved, we have to work it out with the owner. Will never again use VRBO or Home Away.

Grants Pass, OR

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Casiola - Stay Away! Caveat Emptor

1

Failure to properly clean. Properties are filthy, credits not given to renters for issues encountered and business with an attitude of Art Mightier Than Though. Items missing and no accountability. Org. Growing to fast, and will implode.

Kissimmee, FL

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VRBO scams renters

1

VRBO has begun charging a service fee that can be as much as 12% of the rental cost. They claim that it ensures book with confidence and that they will assist with any problems guests encounter with renting a property on their site. This is an impossible promise to keep. Their customer service is now call centers in other countries. If you show up to a busy vacation area or city during prime time and all hotels and properties are booked what do you think they can do to accommodate you as a guest. If the areas are booked, VRBO can't magically place you somewhere. They will never refund the service fee regardless of circumstance. They now block all names, phone numbers and email addresses so there is no way to communicate with the home owners directly. Before spending thousands on a vacation I like to have a conversation with the property owners to make sure their property is suited for my vacation and considering owners pay to list on their site the 12% service fee is ridiculous. Literally wanted to book a 2 night stay, cost of the rental was 260 and they wanted to charge me $30 for using their site. I urge all people to book direct with the owner's, these companies have gotten greedy! I would be fine with even $10 but $30 that is crazy.

Maryland

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Stay away from VRBO if you are an owner

1

HORRIBLE, HORRIBLE, HORRIBLE. Just try getting through to customer service. And, someone help you if you have a payment issue. They send you to their separate payment processor. If I could give them a negative star I would.

Palm Springs

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Wonderful time in Divide Colorado for Thanksgiving

5

We stayed in #313082 for the Thanksgiving holiday with family. The accommodations were excellent. We had 5 adults and a toddler. All bedrooms were plenty roomy and the beds were comfortable with plenty of warm blankets. Kitchen was large with enough space that we all took a hand in cooking the feast. The large lot had room to tromp in the newly arrived snowfall and a buck with his doe and baby wondered by one morning. I will definitely stay again.

Aurora, CO

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Love this place!

5

Loved our stay #4050506! Great two story with all the amenities and an enclosed parking area and pool with a huge deck! The house was wonderfully appointed with all the things you would want to make it feel just like being home! Pernell and Debbie were so attentive and Debbie even took me to see another property around the block from this one, #4729246, which is just as beautiful! We have already booked for next year!!

Buda, Texas

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this company has completely fallen apart

1

i use vacation rentals, home away and verb anti were purchased last year by expedia; since their service is terrible; the advertising prices have more than doubled, they are ripping off the renters and home owners

los angeles ca

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Stay away

1

As a property owner I used this service and it was RIDICULOUSLY expensive!! The fees were insane and their payment schedule is unreasonable. I would stay clear of this service when there is air bnb to use!

Pennsylvania

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VRBO.com (Vacation Rentals By Owner)

3.3 52

64.0