This volaris airline is a terrible airline to flight, we are stuck in Hermosillo Mexico for 2 hours and they dint care about me and my wife and all the passengers in this flight we tried to ask for a refund they refused and dint compasate in no way. Absolutely a nightmare airline, the staff is the worst of all airlines, i don't recommend anyone to flight with volaris, i will tell anyone not to flight with this horrible airline

Coqui1963

Hermosillo

I payed EXTRA to sit in certain seats with my FAMILY. As I was going to board there was a staff member practically TELLING people they had to give up their seats for a lady who was handicapped. NOT I. She tried it with me & learned on the spot I was not the one to play with. I was there 3 hours early with my family & it took them SO long to get us on the plane. Once we were on it took us another 3 hours to leave. When we asked why it was taking so long the person told us it was because of fuel. Then the pilot came on the microphone saying they had oversold the flight. What? How can you oversell a flight with a CERTAIN AMOUNT OF SEATS. I DONT UNDERSTAND.

Amyhatziri

San Jose Cali

Bad customer service employees are not willing to help out they don't have enough personnel to check in bags by the time they get to you you're already late for your flight I will not recommend this airline.

C-los1965

Fresno ca

Got to LAX 1/2 hour late because of traffic, but still well before check in time. International flight went to Tom Bradly. Waited in line 20 minutes than told have to go to terminal 2 to correct an error that THEY MADE on ticket. (they do not have ticketing in international were there flight takes off from). Went to terminal 2. Waited in line over 1/2 hour. Realised there was another 45 min wait, and I would be late if I waited so I went to special check in desk. They informed me I was to late to check in. I asked when they closed checkin. "1 Hour in advance" I pointed to the clock on the TV behind them which showed I had 1:23 minutes. They than said flight was Over Sold. Offered me a flight to another city instead (!). aid that I would easily be refunded as it was there fault. Called the next day for refund. Told that the online reservation had "OS (Oversold)" by it by two people. It would take 7 days... Called 7 days later, it would take 7 MORE days. The law states it should be refunded (X4) on the spot, but it never was. Still waiting for refund. Airline is out of Mexico, so impossible for small claims. Lost hotel stay, driving expenses, parking... Now they have changed what they say, and say I never showed up!!! I was there in person!

PatrickS18

Santa Barbara

They never are clear with the reservation, they charged extra cost to print the reservation boarding ticket, if you don't bring it with you, for printing the boarding ticket on the desk they charge you more money I am feeling cheated, " why no be updated"

Cuanal

Oaxaca

The Worst Airlines I ever flew, So Bad Customer Service

RamonC17

Seattle, Washington

less than 3 days before flight, they cancelled, could not offer alternative other than go day before and spend next 24 hours in lax airport waiting. refund not available for 20-30 days, took over 45 min to process

KathyY

pahoa hi

Bad customer service once you get to airport to check in. My seat in airplane did not recline and they didn't even acknowledge that. They looked at me like it was my fault. I also had to change my flight 1 day early due to a death in the family and they charged me for a full ticket. I ended up paying a total of $750 for the whole trip. I emailed the airline and they refused to give me a refund. They charge you for everything on the plane. I will NEVER travel with this airline. The seats are also extremely uncomfortable. They have lost a first time customer.

cornelas2277

Bakersfield, CA

Volaris sent me a email with a price of $109 to Central America. I searched both of there Central America destinations on there web site for the next nine months. The price is not offered. I called them and was told I had to use on line chat. On line chat didn't work. The company has no other number available except reservations. I reached a agent that told me to use the Firefox browser. Web site still doesn't work.

WChorneau

Oakland, CA

I had the worst experience coming home with this airline recently. I arrived back Friday April 8 and from boarding to landing the service was terrible. I paid extra for front row seats on the plane and I wasn't accommodated for anything. The crew was very rude and not polite. They didn't want to help at all. They were giving issues with us like we weren't allowed to be on the plane. I will never fly with them again.

GiuseppeM

Jersey City, NJ