2.1
122 reviews
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WOW Cable

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WOW Cable
 
2.1

(based on 122 reviews)

Ratings Distribution

  • 5 Stars

     

    (12)

  • 4 Stars

     

    (14)

  • 3 Stars

     

    (7)

  • 2 Stars

     

    (26)

  • 1 Stars

     

    (63)

26%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
    •  
    • Reliability:
    •  
    • Content Variety/Availability:
    •  
    • Affiliation:
    • I received a sample (12), I am an employee or otherwise affiliated with the brand (3)

Most Liked Positive Review

 

WOW ~ Is the Wide Open West....Not like the old days!

Wow! Well what can I say. I think the name says it all. WOW, stands for Wide Open West. Funny how it isn't in the West anymore, from what I...Read complete review

Wow! Well what can I say. I think the name says it all. WOW, stands for Wide Open West. Funny how it isn't in the West anymore, from what I heard.

I've been a strong believer in, if it's working for you, why change it? Being a "Loyal Comcast Customer" for many years. And I mean many, many years. You try and call here and there, "Any specials going on?" Nope not at this time.

Well a representative from WOW, came walking around the neighborhood. This wasn't the first time, usually turned him or her down. Being happy with our service. This time the "Bundle Package ~ Phone, Internet and Cable" was just too tempting to pass up. Times being tight, everything keeps going up, but the paycheck. Our price quoted, guaranteed until I think 2013 or 2014. Not sure as this was, a little over a year maybe we made the switch. Written on paper, and also included a DVR. (Right, that's that thingy, records shows with no tapes or anything inserted?).

Well my family thinks it's the next best thing, besides sliced bread. Me, well lets just say I finally figured out how to watch the shows, my daughter records them for me. I should say, programs them. (That took some doing...lol). That really is a nice feature, as I am not home most evening to catch the few shows I enjoy.

It's funny, after we made the change to WOW, "Comcast" wanted us back...Umm, you had no deals for me when I called! Now since we switched your ready to make me an offer I should not refuse? That kind of business, lets just say I am not to fond of. Give me a "Good Deal ~ I've been Loyal" not "Wait, we want you back!" You just get rubbed the wrong way.

Customer Service
The customer service at WOW, we have had to call a couple of times. As we also did with our other provider. So that I think just goes with the territory, stuff is going to happen. We, haven't had any major issues. Maybe a small ~ short term outage, not lasting for very long at all. That's mainly been with the Cable to the T.V., not internet and phone had been affected. Just recently we had to swap out our box, I think the problem was with that.

Reliability
Our service with WOW, has been over~all very good. Speed is what we are use to. Not slower, nor faster. As I believe you can upgrade speed levels. We have, just the basic's Ma'am ~ that's all we need. Simple, yet reliable. The "Bundle" package has been, very much all there!

Content Variety/Availability
A recent cool feature, I (pats ones self on the back, he he) is the, "On Demand" feature. It's not just for pay T.V. but regular shows, as well. I think it goes back 4 weeks, or episodes. Now that's, COOL in case you forget to record or hear about a show, you were not aware of. Only downside to that, it's not available for every channel. I do like this feature WOW has, I'm not sure if all cable companies offer that now a days or not. I use to think it was for Per-view, an added extra cost.

Overall: We have been "Very Pleased" with WOW for our T.V., Internet and Phone Service, I glad we made the switch, it's like we are getting our phone service for free. It's about that much savings a month all wrapped up in one "Bundle Package."

VS

Most Liked Negative Review

 

WOW Cable -- Bad Service & Watch Your Pocket If You Quit Them!

I have HUGE issues with WOW from the service itself to their policies on when you cancel your service as well. I switched from WOW to Insight on November 9th because of a more...Read complete review

I have HUGE issues with WOW from the service itself to their policies on when you cancel your service as well. I switched from WOW to Insight on November 9th because of a more competitive pricing package, plus technical issues I was experiencing with WOW Cable (quality of channels, sketchy connection so channels would get all pixelated, as well as some random issue with the guide where the guide would rapidly scroll through channels completely on its own).

My biggest issue with WOW is the $1100.00 they charged to my credit card on November 24th (two weeks after I cancelled my service) due to "un-returned" equipment. I had scheduled a service person to come pick up the equipment on November 17th but he did not show up, and within a week they had charged my credit card $1100??? I only had a cable modem and an HD DVR -- I was told that the HD DVR I had was $700 of those charges. Suffice it to say, I returned the equipment myself to the local WOW office, and now I am frantically dealing with getting my money credited back to my account. WOW Customer Service tells me that an Equipment Specialist (a WOW team based in Colorado) must review my account to ensure that the equipment is reusable and has been put back into inventory. Customer Service & Collections are useless except to initiate my request to have the Equipment Specialist team verify that I had returned my equipment. The Equiipment Specialist team are the ones who will charge your credit card for un-returned equipment and are the only ones who can refund your money as well.

If you plan on leaving WOW, please learn from my experience and do the following:

1. Cancel your service and tell customer service that you will drop off the equipment to your local WOW service office. Customer service will be able to tell you where that office is located.

2. Within a week, return the equipment to your local service office. Get a return receipt for each of your items. Ask the person processing your return to note your account that the items have been received.

3. Call Customer Service, tell them that you have returned your equipment, and provide them with the return receipt numbers.

4. Make sure that they initiate the Service Request to have an equipment specialist verify that the equipment has been returned.

In irony of all ironies, the same day that WOW charged my account, the local service tech called me to say that I was on his list of equipment pickups and could he come by to get the equipment?

Unbelievable. I will NEVER do business with WOW again.

 

Reviewed by 122 customers

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(1 of 1 customers found this review helpful)

 
1.0

Horrible service

By 

from Columbus ohio

Comments about WOW Cable:

This is the most horrible service ...switched to WOW in January, 2017...we should have known from the day of installation what we were going to experience with this company when the installer was 8 hours past our time window...we were told the installation fee would be waived to compensate for our inconvenience...NEVER HAPPENED...since the beginning we have experienced nothing with issues....always getting the same rhetoric...we apologize working on upgrades...you should no longer have problems...well today after losing Internet & cable on a daily basis for a week...called to inquire about cancelling only to be told that we have 7 more months on contract & would be charged an early termination fee...inquired as to what that fee would be...was told by CS that he could not tell me the fee until I cancelled...when I asked why I would even be charged any sort of fee as my reason for terminating was because the service is not what we were promised he very pompously said that is just WOW'S policy....

(1 of 1 customers found this review helpful)

 
1.0

wow is terrible.

By 

from columbus, ga

Comments about WOW Cable:

Their customer service is terrible and the prices aren't great either. They get away with it because they're the only game in town. The "it's that kind of experience" tagline should have a picture of a colonoscopy next to it.

  • Affiliation:
  • I received a sample

(3 of 3 customers found this review helpful)

 
1.0

I would not recommend this services to anyone.

By 

from Calumet city, IL

Comments about WOW Cable:

I have cable and internet services with this company as we speak. They customer service is awful. Most of their Techs are unprofessional and shouldn't have a job. My cable was working fine finally for a month and then a tech was in the alley taking the cover off t he cable tower. He just dropped it back on there like he did not care if it messed up our services in the building and left. Now they want to tell me i have to stay in my house until the emergency tech comes out to fix it. It can take up until 9pm before someone comes out. I have been needing them to come out since October when i received their services. Please do not waste your money on them. I would deal with any other company then them and I am paying a hundred dollars a month for poor service!!!!!!!

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(2 of 3 customers found this review helpful)

 
1.0

WOW! Nope

By 

from Amherst, Ohio

Comments about WOW Cable:

I have had WOW in then past and loved them. However, this last year, if my bill is 24 hours late, I cannot rent even a $4 movie! I get paid twice a month. I've never not paid my bill. I actually paid it one day and was still told that I couldn't rent a 2 year old move for $4. Just no comparison to bigger companies with comparable services who 1) Don't make you put up with constant outages but refuse to allow a $4 movie if you are a few days late 2) Have a system that can actually register a payment within 72 hours (and don't punish you for their technological shortcomings) and 3) Allow you to talk to someone within an hour who can give you a straight answer. An hour I waited to hear that they couldn't see my online payment and couldn't allow me $4 in credit until they could view something with their antiquated system. Yuck! Cancelled and got AT&T back before they could even see my payment online! I was most likely watching my movie before they even wrote a letter to customer service and mailed it with their forever stamps from 1985. DON'T USE THEM!

(1 of 1 customers found this review helpful)

 
1.0

WOW is a horrible experience after 8 years.

By 

from Sterling Heights, MI

Comments about WOW Cable:

I have had WOW since January, 2007. In 2015 they billed me twice each month from August, 2015 through January,2016 through my debit card and one to my checking account... which was an unknown account. I called and emailed a number of times with no explanation and told to take it to my bank. After numerous months, I had to cancel by debit card and checking account and WOW was still trying to take money out for the "fake" account. Then, my email was cut off in December, 2015. I have had it. I called to cancel on July 11, 2016 and because of the two phone calls that I made over 20 minutes long I did not speak to a representative to cancel my service and have been billed ever since. Previously they would call to say that the payment was late (because I had to change my banking information). I was sent bills but ignored them because I was so fed up but it was my mistake because I am now being taken to collections. I chose to ignore the bills because I felt this whole ordeal was unorganized and ridiculous. Why am I rehashing the billing issue, because the money went somewhere and I had to fix the problem without wowways' help. I did not take the money out of my own account and use it for........
That is why this whole situation is frustrating. So many mistakes on your end as well as my end without any resolve or answers.

THE RESPONSE WAS:

"If you are referring to the billing issue that was resolved in May, I am showing that credits totaling $147.20 were issued to close that matter. I am not certain what rehashing that matter will resolve now.

You did not cancel your account. You called twice on 7/11/16 and – by your own admission – hung up while on hold, before our representative could answer the phone. That does not constitute a request to cancel service, regardless of how long you were on hold that day. When you continued to receive billing statements from us, you could have called at that time to clear up this matter. Instead, you chose to ignore the s

(2 of 2 customers found this review helpful)

 
1.0

WOW TV HORRIBLE

By 

from cleveland , OH

Comments about WOW Cable:

If you want to be totally frustrated to the point you want to scream, then try using WOW
Their technical service is horrible and try to get someone in the US to help you...so polite, take your info and make you wait and then hang up on you. I just returned all of my equipment, paid my bill and good bye!

  • Affiliation:
  • I received a sample

(1 of 1 customers found this review helpful)

 
1.0

I have no choice, I must write this review

By 

from James Island Sc.

Comments about WOW Cable:

I read the reviews listed on this site. I have been working hard and making every request possible to allow WOW to improve my service. I do have the 12 month special pricing. However, my experience in business is you offer introductory rates to attract customers, and of course, this introductory rate should provide the same high quality service as the full rate service. Unfortunately, WOW does not respect this concept. My internet service has been low quality and much less download speed than required for even two devices to work. I increased my speed from 30 to 60MBPS( as suggested by WOW ) and NOPE, DIDN'T HELP! Now my bill is higher, good for WOW, Bad for ME! AND I AM BEING CHARGED FOR MULTIPLE SERVICE CALLS because the service technicians wrote on their internal documents, " CUSTOMER ISSUE ". I am confused here...all I have done is pay for a professional installation from WOW for internet service, and in fact, I even rent their wireless router and I am paying for 90% more download speed than needed for streaming HD, NOT SUPER HD, just HD movies and when I cannot watch movies, and call WOW, they send a technician out so they can make some crazy statement, my lake of quality service is MY FAULT, THE CUSTOMER, MY FAULT for have so many service and drop out issues!!!. Maybe I just don't understand, even though, I have been an audio, video and lighting designer...not residential, commercial designer for 30 years. My specialty is wireless connection for my systems and Front of House Mixing engineer. I have much more but I will stop now. All WOW needs to do for me to continue through my introductory service and on to my full price service, is to admit it is their problem my service is so bad and remove my current and false service call charges...there, that's all I ask!

  • Affiliation:
  • I received a sample

(3 of 3 customers found this review helpful)

 
1.0

More Money, Less Service

By 

from Huntsville, Al

Comments about WOW Cable:

They are called "WOW" because they leave you saying, "WOW! I can't believe they are in business!" If need to contact "customer service", set aside at least 4 hours of your time to sit on hold so you talk to someone who will (at a maximum) take 5 minutes to tell you that they can't help you and not even apologize for it. They increased my monthly bill by $15, when I questioned "why" it went up, they said they were being charged by the government for some "license" and they were passing the cost on to the customer. The y in fact, they are happy to lose customers and didn't mind it one bit. This is "why", this company was formally known as "knology" and it is only a matter of time that "wow" will go out if business and rebrand themselves in a different name. Remember this posting, if you use WOW and the first day you try to get in touch with customer service.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(4 of 5 customers found this review helpful)

 
1.0

Worst service ever

By 

from Ohio

Comments about WOW Cable:

I have had great service on my internet since I got WOW, but last Saturday, my 30mbps went to 12mbps, when I called and asked for help, they wanted to charge me $60 for a tech to come out!!! I pay on time every single month, $60 is more than I pay a month for my internet!!! He said there was nothing more they could do, either I pay $60 or I will not get what i pay for. I am getting rid of WOW...

(2 of 2 customers found this review helpful)

 
1.0

Technical Support is HORRIBLE!

By 

from st petersburg, fl

Comments about WOW Cable:

I am a customer of WOW in Florida! I called Monday because could not get onto the internet they set an appointment for Friday 8am-11am also told me if it my modem it would be a $50 service fee for coming out. So I went out and purchased a new modem, called and had them connect it and it worked. I did cancel the call, but next morning it was out again. I called WOW told the person I was talking to that my service was out and was being transferred to Tech Support, it transferred me to automatic service that kept saying I had an appointment on Fri 8am-11am. I checked my phone I made 8 calls to them the last being at 10:45am on Friday same recorded message. Call at 11:15 was on hold after speaking to someone for 45 minutes for her to come back and tell me I cancelled the call. I tried to explain I been calling all week and the auto service kept telling me of my Fri Appt. So now my appt is on MONDAY FROM 8AM TO 9PM!!!!!! "Cindy" of the "management team" a rep with a bit of authority not a manager first told me they did not have a automatic voice system that tells you of appointment times. We went back and forth for 20 minutes before she admitted there was one but did not know how it worked. On the TV the pic freezes and as of now no reliable internet service. THESE PEOPLE ARE WORST THAN VERIZON!!!! DO NOT USE THIS COMPANY! THE NAME NEEDS TO CHANGE TO WOW such a LOSER!

  • Affiliation:
  • I received a sample

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