1.5
129 reviews
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Thrifty Car Rental

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Worst car company i have ever rented off - Beware, dont use

1

Do not use this car company, they are complete rip off merchants. Me and my husband travel to the states regularly. We used Thrify car hire this time and travelled to Miami. There was a road going in that had no tolls or off road that is apparently a sunshine pass road (sat nav took us this way) you must be billed if you havent got a pass which is fair enough as thrifty were billed 6 x 1.5 dollars (3 lights going in and 3 coming out) Reasonable that they would charge us an admin fee? absolutely as they paid this for us. But guess what, even though all 3 charges were incuured at the same time Thrifty thought it was fair to charge us 15 dollars for each one dollar 50 charge!!!!!! total tol charges 9 dollars Thrify admins chages 90 dollars. This is by far the last time that my family (and friends if I can help it) will ever use this rip off company. Do yourselves a favour and use another car company, in my experiences they do not rip you off as much as this company will.

england

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Very expensive (a lot of hidden costs afterwards)

1

Bad service. Run down cars. Hidden costs, more expensive compared to competitors.

Boston, MA

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Worst Service Ever

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Philadelphia Airport thirfty rental refused to provide me a confirmed reservation and told me that my car was not available and to take a different car which i dont like to drive, i told them that i have a confirmation from thirfty and their answer was that everybody gotta confirmation so what, i had to leave to goto different rental ,,,,,,Never again

Houston, TX

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I will never use Thrifty again.

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The agent added insurance I didn't need and an upgrade I didn't ask for. I caught the insurance but not the upgrade. Trying to get hold of someone in customer service is a nightmare and the agent would only say "you signed the contract". I explained our flight was delayed, we were tired and there was a line behind us and I never authorized an upgrade. When I asked to speak to a supervisor, the customer service (not) would not let me talk to a supervisor.

Houston, TX

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I would give zero stars if I could

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I was charged double for the insurance that I purchased, then I get my final statement and they charged me for having the car an extra day, I called (3 times) got a different answer each time. Finally find out that they claimed that we didn't return the car until 11:30 rather than 5am. We actually returned it early at 4am. I asked why this was and was told that 11:30 is when they got around to checking in the key/returns from the drop off box. Not my fault that people can't get their jobs done until 11:30AM. I had to submit my travel itinerary to proved that I was on a plane almost home at 11:30. Ridiculous!!! Very rude customer service as well.

Memphis

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Terrible Experience

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Booked online and was quoted a total fee. Went to jax airport and got charged a higher fee, making total charge $14.00 higher due to other charged based on % of base charge. Completed company survey, asked for a manager to contact me, haven't heard anything a week later. Lousy company and will not rent from them again!!

Jacksonville, Fl.

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Hidden charges , poor customer service, NEVER again

2

I was told to bring the car back empty to the rental company and would be charges $43 USD to fill the tank. I was charged $9.99 a gallon instead. After talking to customer service, I was refunded "some" of it back but not the agreed amount. Poor !

MCO airport orlando

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Would not rent from Thirfty/hertz again

1

Rented a Thrifty vehicle at Shannon Airport - bought insurance, but was not told that we needed extra policy for tires. Of course, we got a flat. Paid for towing, paid for a new tire. (Btw The spare in the trunk was in very poor shape.) When we returned car to airport - no accommodation for the significant $$ outlay or inconvenience and, without having seen the car yet, the Hertz return agent (who handled Thirty) told us that we'd likely have to pay for the wheel rim. (We didn't - but let's talk about some courtesy here.) Just cancelled my Thrifty reservation for a Seattle trip in a couple of weeks.

Boston

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worst car rental agrncy hands down

1

I only gave one star because no stars were not a option! I reserved the car online for a very good price. When picking up the car at the Fort Myers Florida air port I was asked if we wanted to add an additional driver. We said no, we didn't really need another driver but asked if there was a charge for getting another authorized driver? They said no there was no charge! We thought what the heck as long as there was no charge we'd do that. We filled out the paper work and on that document it said there MAY be additional charges.We both questioned that and were again reassured no extra charges.We signed the document which had no charges on it. We were then asked about the fuel return option,we declined it and were told that you had to sign it or no car. I asked if we return it full do we still get charged? They said no charge for fuel package if returned full,it was just a policy they had to follow on account of so many people returning cars empty. Like fools we trusted them and signed for that as well.My wife questioned the fuel package amount and had me call to verify if returned full there would be no charge to Credit Card.I did that and talked to a representative who told me the same thing,return it full and no charges. I got the representatives name and employee ID number just in case something came up. When we returned the car we asked the inspection attendant about the fuel,he looked at the gauge and assured us there would be no fuel charge. All was well, so we thought! The next month when we received our Credit Card statement there was and additional 320 dollars billed to my card! I have been fighting them about the charges to this day and it's like talking to a rock! they tell me it's all documented charges that I agreed to? I told them there was no amount figures on the document I signed as far as the extra driver charge and told them the car was returned full and still got charged for the fuel package,their reply was fuel options are not refundable! BEWARE!

Melrose, MN

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Hidden cross border charges!!

1

Hired a car from Windhoek airport and paid the cross border charge to take the car into Botswana! However what they hadn't told us was the car was registered in South Africa so when we crossed back into Namibia we had to pay again- luckily we still had some Namibian dollars on us otherwise we would have been stranded! Totally unacceptable not to tell people this and when I bought it up on return the answer was- well it's in t&c's! That I understand however why give us a SA registered vehicle in Namibia! No refund or even an apology! Wouldn't rent from them again!

Windhoek Namibia

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Thrifty Car Rental

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11.6