3.6
89 reviews
Other Airlines:
  • Average: 3.2
  • High: 5.0
Alaska Airlines

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Alaska Airlines
 
3.6

(based on 89 reviews)

Ratings Distribution

  • 5 Stars

     

    (38)

  • 4 Stars

     

    (15)

  • 3 Stars

     

    (12)

  • 2 Stars

     

    (12)

  • 1 Stars

     

    (12)

67%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
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Most Liked Positive Review

 

Customer service at its best!

I love this airline! I live in Alaska and use this airline quite often. The Customer Service agents go above and beyond to seat my toddler with me when we can't get seats together...Read complete review

I love this airline! I live in Alaska and use this airline quite often. The Customer Service agents go above and beyond to seat my toddler with me when we can't get seats together at check-in. I have had a lot of other airlines just tell us to ask people on the plane which can be stressful when people are all trying to board and get situated. I have also noticed that they are one of the few airlines that still let families with kiddos board first which REALLY helps. The flight attendants have always been very friendly and usually go out of their way to make sure we have everything we need including juice for take off and landing.....nice trick for little ears. I have had many pilots talk to my little one as we board or deplane and even give him wings....which he thinks is pretty cool.

We are world-travelers and I have not noticed that this airline has any more delays then any other airline. The weather in Alaska does cause some delays that trickle down the system but you can't exactly control the weather. I have found that this airline has a fair compensation program as well, giving snack coupons and phone cards for certain delay lengths.

One little story to point out the great customer service...I had tried to check in with Alaska then realized I was actually flying on a Northwest operated flight. I headed off across the airport with my infant, 2 bags, car seat, stroller, etc. I managed to make it about halfway there and realized I forgot my tickets at the Alaska counter. I was about ready to cry! I then hear an agent calling out my name. The Alaska ticket agent actually came looking for me with my tickets! She then preceded to help me get to the NW counter. That is service!!!

VS

Most Liked Negative Review

 

Where first class feels like economy/coach.

On flying first class from Anchorage to Portland and returning a week later, I was shocked at how old, tired and shabby the plane was, how old, tired and shabby the flight attendants...Read complete review

On flying first class from Anchorage to Portland and returning a week later, I was shocked at how old, tired and shabby the plane was, how old, tired and shabby the flight attendants were and how uncomfortable first class was.  The seats were a lovely 70's era 'pleather' that was sticky and uncomfortable.  The seat belts made me wonder if I had somehow gained 50 lbs I didn't know about -- they were so incredibly short/tight.  Low and behold a discount flght on Southwest showed me that the Alaska belts were 6 - 8" shorter.  The 'snacks' available to first class were of lesser quality on the 4 + hour flight than what was given to me on the hour long Southwest flight.  The first class seats didn't even recline so you could rest -- which was an important consideration on the midnight flights I took.  Bottom line:  don't waste your money on first class on Alaska Airlines, coach on other carriers is just as comfortable. 

Reviewed by 89 customers

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4.0

My first choice

By 

from alaska

See all my reviews

Comments about Alaska Airlines:

If you are an alaskan resident and join club 49 you get 2 free bags checked and 2 yearly 30% off coupons, and sale every few months on ticket prices. hit or miss with the service as any other place, but more good than bad experiences in the last 30+ years.

 
5.0

Best airline ever

By 

from Craig,AK

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Comments about Alaska Airlines:

I've been in Alaska air a few times and have always had an amazing experience, my last time on an Alaska air plane was amazing. Me and my boyfriend had his service dog with us, we ended up with bulk head seating, seeing as his service dog is a 80 lbs German shepherd this was awesome due to extra foot room and room for her, we were NOT first class but us being directly behind first class the flight attendants treated us just as such. Which was so unusual but amazing, it was his dogs first time ever flying so she was a tad nervous but the flight attendants were so kind. The plane had usb ports, plug ports for laptops and had tv's with free movies. Also if you sign up for club 49 if you are an Alaskan resident you get 2 free checked bags. Ill never want to fly any other airline.

 
1.0

This airline is terrible

By 

from Seattle wa

Comments about Alaska Airlines:

They made us wait on the ground an extra 2 and a half hours for seemingly no reason at all. Plane was old a trash and so were the flight attendants

  • Affiliation:
  • I received a sample
 
4.0

Great flight

By 

from Iowa

See all my reviews

Comments about Alaska Airlines:

We flew from Omaha to Portland non-stop and it was a great flight. The staff was friendly and accommodating. The only pitfalls were that they did not have a blanket for me to use on the way home (we sat in first class) and I wish the plane itself would have been more upgraded with technology--individual screens would have been a nice touch.

 
5.0

Excellent Service

By 

from Vancouver, WA

See all my reviews

Comments about Alaska Airlines:

My mother passed very suddenly and unexpected. I got the news at 4:30 pm booked a flight for 7:55pm. The tickets last minute were not terrible considering the only seats available were first class. Our seats were separate. Got to the airport asked if they could seat us together at tge gate check in, said we needed to talk to the ticket counter once we got through TSAWe got to the counter and the gal from the gate check in had already called and they got us seats together. The flight crew was so friendly and saw I was not in a good way. They kept the great service going and went above and beyond. They brought me a chocolate bar (just me) to try to cheer me up. They seemed very genuine and kind to me. During a difficult time that kind of kindness is so great. They tried to keep it discreet as well while I bawled my eyes out the whole flight. Great service! Only one complaint.
That chocolate bar they gave me to cheer me up, which I ate a few days later. That was the best chocolate I have ever had in my life. Looked it up online and they are about $8 for a very small bar. Now I want more lol!

(2 of 2 customers found this review helpful)

 
1.0

DONT FLY

By 

from Utah

Comments about Alaska Airlines:

Do not fly Alaska Airlines. I was told I couldn't cancel my trip because my grandmother had a stroke and I was now a full time care taker. I was told however there is good news, if she dies I could extend the tickets for up to a year. What type of company spins the death of a family member as a bonus for flying.

(1 of 1 customers found this review helpful)

 
3.0

Nice People But Thoughtless

By 

from USA

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Comments about Alaska Airlines:

My family's trip to see my sister in Walla Walla, Washington could have been much better than it was. On the final leg of our trip, the airplane from Seattle to Walla Walla, flew us all the way out there, and refused to land, turning back to Seattle instead of choosing to land in a nearby airport. The pilot didn't seem to care that he had stranded all of his passangers in Seattle. His response over the P-A was short of, "sorry, good luck with the rest of your trip, I don't really care what happens to you. My mother panicked. The customer service folks were nice, but not very helpful. I had nobody there that genuinely wanted to help us. I had to do the leg work for both our parents. The phone number we were given for the Ramada was for the wrong Ramada and my mother ended up paying for two hotel reservations at midnight. I feel that the airline should have compensated us for our loss time and energy wasted. I don't think they really care about the passengers, but they pretend to. I was severely disappointed on how things were handled. A stewardess we talked to later said, "The pilot could have landed, but he chose not too." She was helpful, once she was off the clock.

Service
We were served if not valued. I felt that the handling of our situation was handled very, very, very poorly. I think that this pilot should be fired or have to compensate all the passengers he stranded because he didn't feel like landing in Walla Walla or land at a neighboring airport. He wasted time and money by returning to Seattle. He used poor judgement and the customer service was lacking when we had to clean up his mess.

In-Flight Accommodations
I don't believe there were any accommodations. Free wine was served when the pilot refused to land. The snacks were awful, the wine was bad. I have had better service on Southwest Airlines. I asked if they had any other snack other than mustard pretzels and the flight attendant said that they did not and proceeded to snub me and move on to the next person.

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(0 of 1 customers found this review helpful)

 
5.0

the name doesn't give away it's talents

By 

from USA

See all my reviews

Comments about Alaska Airlines:

This airline is second to none. It has thought of everything from ambassadors for the disabled, like me to making sure I am comfortable on the flight. They seat us in rows 6 that have only 2 seats allowing lots of room and making sure that I am first one on and the last one off.

Service
Service is excellent. The in flight attention is remarkable as they make sure I have water for my medication or a pillow for me to rest on. I think when I came in a wheel chair, they realized that this customer would need extra attention. And I got it!!!

In-Flight Accommodations
Excellent. As I mentioned above they make sure we have row 6 to have the extra space. You don't appreciate that until you are disabled. Even though our trip was only 4 hours, Kelowna to Las Vegas it went by so quickly. By the time I had my juice, it was time for pretzels and then nap time. I highly recommend this airline as having flown with it many times they continue to provide the same quality service.

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(1 of 2 customers found this review helpful)

 
4.0

Can't Complain for the Price I Paid

By 

from USA

See all my reviews

Comments about Alaska Airlines:

I flew to see my family this summer after Alaska Airlines had an awesome deal on tickets. They marked them down to sixty five dollars one way, which is awesome! The only downside was that I had to pay a fee of thirty five dollars for my luggage. Most airlines are that way, but because I usually fly Southwest Airlines, I guess I am not used to paying for my luggage. I flew with our baby, and they do not charge for carseats, or the stroller I flew with. I loved taking my stroller with me. I was able to get through the airport with it and then as I boarded the plane, I left the stroller at the front with them. They take care of it, and right as you get off the plane, they have all the strollers up front waiting for you, which is nice. The flight was actually somewhat on time, and we actually arrived to our destination twenty minutes before scheduled. It was really nice being early considering that does not happen very often. The flight wasn't too overcrowded and I was satisfied with the Alaska Airlines employees. They were all helpful and cheerful.

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(0 of 1 customers found this review helpful)

 
5.0

Great prices and direct flights

By 

from Provo, UT

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Comments about Alaska Airlines:

I have been super impressed with my flights on Alaskan airlines. Their prices have been super reasonable, and often we have gotten one way flights for a hundred dollars. And in our family of four it makes round trip flights a lot more doable. Another plus for Alaskan airlines is that they offer direct flights from Salt Lake City, Utah to Portland, Oregon which recent airlines have discontinued and more than doubles flight time.

Service
No complaints here. There were the typical in flight drinks offered, the stewards and stewardesses were very friendly and offered promptly. I received a lot of help with my two young children and their service was excellent.

In-Flight Accommodations
Their airplanes vary from which airports you are traveling from, how long the flights are, and how full the flights are. They supply drinks and a light snack on all flights, I believe. Some flights have offerings of films, but I travel a short two hour flight and do not get that option.

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