March 4th, 2019, I have AAA membership since my son was 3 years old for more likely, his and my roadside protection. Now he is 22 years old serving our america in Japan. I couldn't see him 2 years, so I would like to get some AAA travel service for see him. It started end of January. The Olender drive Myrtle beach, SC, Karen R** seems like quiet lady but every week we had to stop by office checked out where we are until March, 1st. Actually, we couldn't talked that much March 1st, because she was middle of little argumentation with a couple who was plan for the travel. We left our credit card number and copy of passport for further development. We were wait Saturday. We were tired of day goes by( we stop by almost every week. Until than , she hardly answer the phone, no email, no change of what we try to do, each of time price goes up because previous hotel is not exist, their price go up, season changes....) That saturday morning we called, she said we need $700.00 more for the changes hotel, we said we can not do that. That Saturday night, we did not have any email, or phone call, we decide search our self booked hotel and air plane ticket. It came almost half price than what she itinerary!!! And send her email around 9;00 we cancel the trip with her. Monday, we got email. She said that she purchased air plain ticket for $3920.40 before asking us. We did not get any inform about she was gonna using our credit card without our permission!!!! I started call for stop transaction, Paul run to the office to see her find out. She did not know what is going on or she does not know why we are upset, he has to instruct to her to cancel all of transaction that using our credit card. I am TOTALLY disappointed AAA , how family oriented company disroyal to the long time customer and betray like this kind of situation happen. How could you using customers credit card without asking, even you are not working hard enough for satisfying customers! Where is your human mind???
myrtle beach, SC