1.9
90 reviews
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  • Average: 2.5
  • High: 5.0
Mediacom Cable TV

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Mediacom Cable TV
 
1.9

(based on 90 reviews)

Ratings Distribution

  • 5 Stars

     

    (2)

  • 4 Stars

     

    (7)

  • 3 Stars

     

    (14)

  • 2 Stars

     

    (21)

  • 1 Stars

     

    (46)

18%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
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    • Reliability:
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    • Content Variety/Availability:
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    • Affiliation:
    • I received a sample (5)

Most Liked Positive Review

 

media com is good

hi all, i am switching from direct tv to mediacom. i goa a bundle deal for phone,i have a land line,tv and internet connection that is 30 dollars less than what i...Read complete review

hi all, i am switching from direct tv to mediacom. i goa a bundle deal for phone,i have a land line,tv and internet connection that is 30 dollars less than what i was payind with qwest. qweat has quality, and good service no complaints there. but it was just too much. mediacomes deal is less expensive,great service,  i like most everyone have to watch my money. and this is a saving. i have a grat picture for my tv, my computer runs great,so so farit is a value. the service tech who came to set this up was a polite young man. media com  has good service techs.my mom sometimes asks me to record a movie for her and i can.good movie channles.  i wll soon be able to hook up my sky angle receive with my cable and i willbe set. tv passes the time of day for me ,so the better the channels,screen, picture, the better my day willbe.my computer also passes time wth me and the btter the speed the better online time

VS

Most Liked Negative Review

 

The worst service I have ever had! (NEW UPDATE!)

I have used several different cable companies in the past - and I have never really had any problems with service like I have had at Mediacom.When I first signed on with Mediacom, I...Read complete review

I have used several different cable companies in the past - and I have never really had any problems with service like I have had at Mediacom.When I first signed on with Mediacom, I thought it was going to be better than the cable company I was with at the moment. We were moving and wanted to try something new and less expensive. Mediacom was cheaper - even AFTER their price goes up on 1 year. In this case the old cliche is true - you get what you pay for!For the first month or so, everything worked fine. We had the high speed cable internet service and the digital cable with th showtime add-on package. I had the internet connection hooked up to my desktop compaq PC at the time. Then, one day, the internet stopped working. My computer showed that there was a cable unhooked somewhere - but there wasn't. I ran several diagnostic tests on my PC but there was nothing wrong. My ethernet card and cable was working perfectly. So I gave up and called Mediacom's Customer Service Center. The first person did a whole bunch of tests on the modem (which is ancient, BTW. It's huge and looks like a big, gray cinder block!) and came up with nothing. The next person advised that I have a Mediacom service man come out and look at it. It would be nearly a week until he would be in my area though. Desperately, I agreed. The service man acted like he had no idea what he was doing. He basically changed the connecting cords several times, restarted my PC several times, inserted a couple disks into the diskette and CD drives, and clicked on the Internet Explorer icon repeatedly. He then told me that this whole thing was MY problem, that their modem was in perfect working order, and to buy a new ethernet card. So I bought a whole new card and installed it with help from a computer tech - who was there by my side the entire time. My internet worked - but only when connected to a different modem. It didn't work when connected with the cinder block Mediacom had issued. Again, I called in to them. i spoke with at least 10 different people, none of which could figure out my problem. I went 2 ENTIRE MONTHS without internet access - which I was still paying for BTW - and they wouldn't help me at all. Then, one fateful day, I called in and a young man on the other end said he'd check something for me. I head a few clicks and weird noises and then, all of a sudden, my connection was back in working order! Releived, I hung up. On an after thought, I called back in and asked to speak with a supervisor. I explained everything I'd been through and asked for a 2 month credit on my account for the 2 months in which I had no access. I was denied - told once again that it had been MY fault because of MY computer when obviously, it had been an error on their end. Since then, we have had several cable outages in which the cable and the internet may not work, or only work sporadically, for days on end. Most notably, at the end of september, there was 7 days in which the cable only worked after 10 pm. But yet, we still had to pay for our cable even though we really couldn't watch it. All in all, I'd say out of the year there is about 30 days in which we have no cable or internet access. With all of the other companies I have been with, we have NEVER had this many issues. Yeah, there may be a day here and there that there may be issues - but I've never had to go nearly an entire day without cable or internet access. And I've never had any company refuse to give me a credit (not refund - credit!) due to something being to their fault. Unfortunately, I am not the type of person that can just call in and give them a piece of my mind. I know what it's like to be a customer service rep and I know it's not their fault. So, I've written several letters and emails to no avail. They never reply back to me at all. My husband is way too laid back to get worked up so he won't call in. LOL - I guess I'll just have to wait until the day they really make me angry and I get mad enough to call in and yell at someone. The only reason I have Mediacom service is because in my small town I only have 2 choices. We are going to be moving soon and I will most deffinitly switch services then. I am also planning on reporting Mediacom to the BBB. Stay away from this company if you can - they only want you for your money and they walk all over you. If Mediacom is the only cable service provider in your area - I'm sorry. I feel your pain. Everyone - Run! Run as fast as you can and never look back!**New Update (3/21/09): I couple months ago I sent in a complaint to the BBB. Mediacom FINALLY sat up and took notice! I got a full month refund for all services. The connections are still iffy and they still have several issues BUT at least I was able to get my money back. I will be switching service in about a month. I am EXTREMELY excited. For all of you who have had problems with Mediacom and they won't listen to you, write in to the BBB and get your money back! Do whatever you have to do to get them to listen!**

Reviewed by 90 customers

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1.0

Transferring services

By 

from East Moline Illinois.

Comments about Mediacom Cable TV:

We recently moved to a new home. We asked to transfer services a couple a weeks ahead of time so we wouldn't lose any services. Mediacom set it up to make it happen. Service Tech came that night of the schedule appointment while running new cable lines he ran into some difficulties. The signal wasn't coming through the new lines. He said the tap outside must be bad so had to call in a work order to repair/put a new tap in the box. Now we have wait over a week(almost 2 weeks) so another Tech can come to our home install our services. I don't understand why have to wait so long for repairs an installation especially when then they advertise easy and stress free installation. We pay our bills on time. This so ridiculous. It's very frustrating. We are currently looking for other services.

  • Affiliation:
  • I received a sample
 
2.0

Not worth the money

By 

from Dubuque IA

See all my reviews

Comments about Mediacom Cable TV:

They are highly overpriced! Service is very spotty. I have so many problems with them it's insane

 
5.0

I would tell everyone about this company, and service.

By 

from West Burlington, Iowa

See all my reviews

Comments about Mediacom Cable TV:

What can I truly say about this company? Well, I have been with Media-com for over 5 years, and I've had some problems, but they were resolved super fast, and in a timely matter as well, I have always had them make me a appointment to come to my house, and fix what I needed to get fixed. Yes, it does go down from time to time, but that is so they can upgrade things, and make sure that everything is set to be done, and that everything is running smooths, for it's client, like myself. If I had to choose, from any company, I would highly recommend them, I have the plan of higher speeds, and pay a little bit more than what I have with any other company, but with this company you are getting what you pay for. They will also alert you if you reach close to your usage. (Which I don't get that anymore, since I'm on a high plan with them) They are a great start up company to go with, if you need to get internet, cable, or even phone. I will be staying with them for years. I'm satisfied.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(1 of 1 customers found this review helpful)

 
2.0

Service is expensive

By 

from Waveland, MS

Comments about Mediacom Cable TV:

The service is very expensive. The internet sometime is very slow some of my shows do not record completely. I have been a customer for 3 years and they are the only company that services my area. Their app is pointless unless you want to pay your bill. I've has my cable line cut and had to wait a week for them to come and fix it. It was like pulling teeth to get them to credit my account. The customer service is useless when you are trying to downgrade your service. They don't offer existing customers any incentives.

(1 of 1 customers found this review helpful)

 
1.0

Horrible cable/internet provider

By 

from Milton, FL

Comments about Mediacom Cable TV:

I can't tell you how much I hate Mediacom. My family has been a long time subscriber but their service is horrible.... customer service is worse...and prices are inflated. At this Point our cable has been out 2 full days and not only has Mediacom not contacted us to explain the problem and give us a potential date of solution to the problem... when we contacted Mediacom all they could tell us was there's an outage in your area and we are working on it. Take my word for it.... save yourself a headache and go with Dish Network or AT&T U-verse or anything other than Mediacom!

 
4.0

Retuning Customer

By 

from Springfield, MO

See all my reviews

Comments about Mediacom Cable TV:

I have been a returning customer of Mediacom's for many years. I mainly use their internet.

Granted, I have moved quite a few times, and each time posed a new and unique problem with their service, there were always there to get it fixed with no questions asked.

I subscribe to their 100 megabit package, and more often than not I get ten or more over that. Great service, and just as great customer service.

  • Affiliation:
  • I received a sample

(3 of 4 customers found this review helpful)

 
1.0

HORRIBLE SERVICE!

By 

from Cortland, IL

Comments about Mediacom Cable TV:

I have had nothing but trouble with Mediacom since they went digital. My internet goes down OFTEN! My phone is out. My TIVO box shuts down another TV's box. I call for service and it's a week out. They call my husband's cell who misses the call. I shortly thereafter call the 800 number to make sure they don't cancel the service call. They tell me it wasn't but to call if the service tech doesn't come by 5. Guess what? The service tech cancels the call at 3:30 p.m. The 800 number says they will call me back to schedule another appt. THEY DON'T! I then call back to see what is going on and by this time I'm not happy. Now it's another week. SERVICE WITH MEDIA COM IS HORRIBLE!!!!

 
3.0

Questionable service

By 

from Robertsdale

See all my reviews

Comments about Mediacom Cable TV:

My main internet and cable provider is Mediacom. We have the highest internet they offer. Yesterday I noticed my download speeds aren't how they should be and I contacted them. Turns out I'm only using 25.06 mbps out of the supposed 100mbps. I think they lie about their speeds and things like that. However, their customer service is phenominal. Everytime I have a problem with something, they're right on top of it. Some times they're kind of in the dark on the situation. I believe they could be higher educated on the products. And the service techs are horrible. I had one come out last week and try to fix my internet, when all he done was unplug my router and say I HAD to use the router Mediacom provided, keep in mind I had the router they installed turned off when I first ordered their services. And when he done that it made me wonder if I was being charged for a router I wasn't using. when I called they said I WAS being charged for it. I have been being charged for a router I wasn't using. Tthey gave me a $40 bill credit though. Ooverall my experience with Mediacom has been a questionable one. I wouldn't say I hate them but I wouldn't say I loved them either

  • Affiliation:
  • I received a sample
 
1.0

Worst Service EVER

By 

from Jefferson City, MO

Comments about Mediacom Cable TV:

Mediacom is a company that does not bury cables. I asked for 3 years for a cable to be buried and it did not happen. I called to cancel my service and I had to pay for an additional 30 days because it states it on every bill. (it was not on my bill) They say they have higher speed internet but we loose service at least once a day. Customer service is a joke. I would NEVER recommend Mediacom

  • Affiliation:
  • I received a sample
 
1.0

Worst service ever!

By 

from Des Moines, IA

Comments about Mediacom Cable TV:

I have been a customer for 2 years. Every time their is an important game on, Mediacom magically loses signal, has guide updates, or there is an outage. If you are a March Madness fan, DO NOT switch to Mediacom.

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