2.4
483 reviews
Other Cable TV Providers:
  • Average: 2.5
  • High: 5.0
Time Warner Cable Company

Read 483 Reviews

Service is ok, prices are horrible

3

I am a customer and have been for many years! The price is constantly rising and they are losing lots of channels access. I also believe they have lied about the internet speeds because we have an all in one package and the internet speeds are ridiculously slow. When I call and ask why my bill is so high they tell me prices have gone up and dont offer me anything else. I've asked about getting cheaper packages and their response is always the same. We dont have any cheaper packages for what your looking for, then they rely to offer me more.

Auburn,NY

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Not great service but does the job!

2

Cuts in and out for how much it cost!

Buffalo,NY

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It's alright

3

I love the internet service but the cable is really basic for the price and it's not cheap. I only get some of the channels I like and they don't work sometimes.

Winston salem, nc

true

Wish I could have something else

2

I have been with Spectrum (before it was Time Warner) for as long as I can remember. We constantly were having our channels get mixed up and every month it seem like the rate was raising. We cut the cord and got rid of cable but we had to keep Internet as that is our only choice. We have the highest rated Internet and still lag with 2 phones and one game using it. I've called customer service and a lot of times the people I talk to have such a thick accent I can't understand them and they can't understand me. I wish I was not stuck with them.

Defiance Ohio

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High Service Cost

3

I have had Spectrum (Previously Time Warner) for years. The cost keeps going up and the service hasn't improved

Greensboro, NC

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Better since becoming Spectrum!

4

When they were still Time Warner, I noticed a lot of issues; channels not working, bad customer service, phone issues, internet issues, etc. Since they've become Spectrum, I have no issues at all! The only time my TV went out from a storm, they gave me a coupon for a free movie rental. My only complaints are that the internet lags occasionally, and that they use contracts.

Madawaska, Maine

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So Many Problems WIth Time Warner!

1

I like to always see the best in things, but, unfortunately, I honestly have not had a good experience with Time Warner. We have had them for 16 years, because we have no other choice where we live. The cable goes out constantly, the screen pixelate, the DVR never works, movies stop working before you get to the end, and I could just go on and on and on. They have raised our price three times in 3 months. The internet speed is so slow, despite the fact that we pay for the turbo boost. It constantly freezes up, or we simply cannot even get online. They send technicians out who can never figure out what is wrong with it. On a positive note, the technicians are very polite and friendly, which is good, because they have to come here so frequently!

NY

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The worst

1

Time Warner/Spectrum is the worst ever. Every Thursday for four weeks I come home and the internet is disconnected. Every person I speak with gives me a different story and amount owed. I always ask what is documented by the last customer service rep. and I never get an answer. I continue to fork out more money even though I pay on time. Really frustrated. Buyer Beware...

Columbus, Ohio

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Would never use Time Warner again.

2

Poor customer service. Prices continued to increase year after year many times with no warning. They would offer an awesome package so you would sign up but then that deal would end s couple of months later. When I called about it which I had to do quite often I was told oh that offer ended.

Tobaccoville nc

false

I Love this Company

4

I moved to a new town and their provider is time Warner Cable/Spectrum and we signed up. We have better Internet, faster upload and download speed and quick customer service for the price. It was a welcomed change from our old service provider. I definitely see a huge difference in speed and quality and we use roughly 8 plus devices at any given time without any issues. For the price, it is one of the best. I would recommend it to anyone needing better Internet/cable service.

Mount Sterling, KY

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Time Warner Cable Company

2.4 483

36.2